Assistant Store Supervisor

About the Company

talabat is a leading food delivery service in the MENA region, operating since 2004. With over 3,000 employees, the company delivers millions of food and grocery items annually across nine countries. Partnering with 27,000+ brands and nearly 50,000 branches, talabat also runs talabat mart, a rapid grocery delivery service available in Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE, reaching customers within 30 minutes.

Talabat emphasizes a commitment to its broader ecosystem including customers, partners, employees, delivery riders, and local communities. Through its #techforgood initiative, the company facilitates donations toward fighting food insecurity, having provided over 1 million meals and donated upwards of $1.5 million to charities since 2020. Talabat is a subsidiary of Delivery Hero, a global leader in online food and grocery delivery.

Role Overview

This role is integral to managing the operations of talabat's proprietary grocery cloud store, tMart, which offers hypermarket-priced groceries delivered within 30 minutes. This fast-growing service is operational in multiple MENA countries including Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman, and Iraq.

Responsibilities

• Manage all store operations during assigned shifts, including staff supervision, order management, inbound receiving, stocking, and fulfillment of pick-and-pack grocery orders.
• Assist the Store Supervisor with day-to-day activities such as personnel selection, shift scheduling, and routine/preventive maintenance of the store.
• Support inventory replenishment efforts by ensuring adequate stock levels, avoiding out-of-stock or overstock situations, using demand planner input and physical stock assessments.
• Implement inventory control processes, including regular stock-taking and cycle counts, to maintain precise inventory records.
• Ensure accuracy in receiving inbound orders per company policies and standard operating procedures (SOP).
• Guarantee efficient and precise picking and packing of outbound customer orders according to SOP standards.
• Monitor fulfillment processes and suggest enhancements to improve efficiency and profitability.
• Handle store-related shrinkage controls under the Store Supervisor's direction.
• Uphold standards of hygiene, sanitation, security, safety, and customer service within the store during the shift.
• Collaborate actively with the Store Supervisor by discussing operational issues and presenting possible solutions.

Qualifications

• 3 to 5 years of relevant experience in supermarket or restaurant operational management.
• Motivated by dynamic challenges and eager to learn continuously on the job.
• Strong communication abilities coupled with a practical approach to using various tools.
• Excellent interpersonal and intercultural competencies.
• Fluency in English is required; Arabic language skills are strongly favored.

Additional Information

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