Assistant Service Delivery Manager

About the Role

Join Babcock International Group as an Assistant Service Delivery Manager at our Technology Centre in Stoke Gifford, Bristol, with hybrid working options. You will be instrumental in managing a suite of IT services and contracts that support critical defence operations, ensuring high-quality delivery that aligns with business objectives and service level agreements (SLAs).

Key Responsibilities

• Facilitate the performance and delivery of IT services, guaranteeing adherence to SLA and key performance indicators (KPIs).
• Establish and nurture relationships with stakeholders and third-party service providers.
• Generate and review comprehensive service reports encompassing incident, change, release, and problem management.
• Assist in resolving incidents, managing service requests, and promoting continuous improvement initiatives.
• Contribute to service enhancement projects, contract renewal processes, and the preparation of customer proposals.

Qualifications and Experience

• Proven experience in IT service management or service delivery roles.
• Familiarity with ITIL frameworks and established service management standards such as ISO 20000 or ISO 9000.
• Understanding of software support procedures and service lifecycle management.
• Excellent communication and stakeholder management capabilities across diverse organizational levels.
• Possession of ITIL Foundation certification or higher is mandatory.

Security Requirements

Candidates must be sole UK nationals eligible to obtain and maintain Naval Nuclear Propulsion Information (NNPPI) security clearance. Due to the sensitive nature of the work, national security clearance and trade control restrictions apply based on birthplace, nationality, citizenship, or residency.

Working Conditions

This is a full-time, permanent position requiring 35 hours per week with hybrid working arrangements combining onsite presence at the Bristol site and remote work.

Benefits

• Generous holiday entitlement, including Holiday Trading and a special ‘Be Kind Day’ for volunteer work.
• Matched pension contributions paired with life assurance coverage.
• Health and wellbeing resources such as Digital GP access, annual health checks, and nutrition advice through Aviva DigiCare+.
• Employee share ownership scheme and shopping savings portal.
• Coverage of professional fees.
• Ten days’ paid leave for armed forces reservists.
• Robust employee assistance programs supporting mental, physical, and financial health.

Equal Opportunity and Inclusion

Babcock International Group is committed to inclusivity and disability confidence. Reasonable adjustments can be made during recruitment on request. Flexible working arrangements are supported and can be discussed during interviews.