Assistant Hotel Manager

About Tarfeeh Fakieh

Tarfeeh Fakieh, a division of the Fakieh Leisure and Entertainment Group founded in 1998 by H.E. Sheikh Abdul Rahman Fakieh, aims to boost domestic tourism through major projects along the Jeddah corniche. The company strives to be a leading provider of leisure, entertainment, and educational experiences rooted in Saudi culture, offering a variety of quality attractions that leverage Jeddah’s coastal environment to deliver comfort, enjoyment, and relaxation for residents and visitors. The group is dedicated to creating value-driven experiences in a safe and family-friendly environment.

Role Overview

The Assistant Hotel Manager will work full-time on-site in Saudi Arabia, assisting the Hotel Manager in managing daily hotel operations. This includes ensuring top-quality guest services, maintaining cleanliness and safety standards, and overseeing multiple departments. The assistant manager will coordinate front desk functions, supervise food and beverage services, monitor budgets and expenses, and support sales efforts to increase occupancy and revenues. Additional duties include managing staff schedules, coaching team members, enforcing company policies and local regulations, addressing guest concerns swiftly, and fostering good supplier and partner relations. Continuous improvement of hotel processes and service quality is also a key responsibility.

Qualifications and Skills

• Proven ability to deliver excellent customer service, including handling guest inquiries and resolving complaints professionally.
• Financial acumen in budgeting, cost monitoring, and controlling expenses to maintain profitability.
• Experience in sales activities such as promoting hotel offerings, upselling, and collaborating on marketing initiatives.
• Background in managing food and beverage operations, ensuring quality and coordination with restaurant or catering teams.
• Hands-on experience with front desk responsibilities including reservations, check-in/out procedures, and managing reception systems.
• Strong leadership and interpersonal skills to efficiently guide and motivate diverse teams.
• Excellent organizational and problem-solving skills with meticulous attention to detail and commitment to operational excellence.
• Relevant hospitality or hotel management experience; a diploma or degree in Hospitality Management or a related discipline is desirable.
• Flexibility to work varied shifts including weekends and holidays according to operational demands.
• Fluency in English is required; knowledge of Arabic or other languages is a plus.