Assistant Director - Account Manager

About the Role

Join EY to forge a career that reflects your unique strengths within a globally respected organization that fosters innovation, inclusion, and advanced technology. As an Account Manager, you will drive strategic planning and relationship management on an international scale, spearheading growth initiatives and nurturing collaboration across services. You will act as the key liaison between global teams, ensuring cohesive account management aligned with revenue growth and excellence.

Key Responsibilities

• Develop and proactively implement strategies to accelerate account growth alongside global leadership.
• Co-lead semi-annual account planning and quarterly reviews to maintain alignment on goals and actions.
• Manage select client relationships, including procurement and vendor connections.
• Coordinate cross-functional efforts to enhance client relationships and engagement activities.
• Promote sector-specific strategies and service offerings to advance account objectives.
• Collaborate with stakeholders and specialists to activate tailored solutions and managed services within accounts.
• Establish and nurture internal firm connections to effectively address operational issues and unify account management.
• Oversee key deal pursuits and support proposal development by engaging relevant resources.
• Design and deliver onboarding programs for new account leadership and team members.
• Champion adoption and refinement of digital tools and processes for continuous improvement.
• Provide expertise and guidance on internal technologies to senior staff, fostering effective use.
• Leverage firm platforms for relationship mapping, identifying opportunities, and enabling innovative growth initiatives.

Professional Experience & Skills

• 8 to 10 years in professional services, preferably with sales enablement background.
• Consulting experience within a global matrix organization is advantageous.
• Track record of successfully managing complex projects independently.
• Sector-specific knowledge (such as life sciences, technology, wealth management, consumer, energy) is a plus.
• Exceptional executive communication and consultative abilities.
• Strong network-building skills and emotional intelligence.
• Ability to navigate ambiguous situations with agility, entrepreneurial mindset, and initiative.
• Proficient in Microsoft Office suite (Outlook, Teams, Excel, PowerPoint, Word, SharePoint).
• Skilled in data analysis, presentation preparation, and financial reporting basics.
• Familiarity with project management and procurement systems is preferred.
• Negotiation skills with internal stakeholders and peers highly valued.
• Experience with Microsoft BI and account management/sales tools like LENS, BASE, ART, Dynamics, Mercury, or E4A is beneficial.

Key Performance Indicators

• Client and leadership feedback metrics (LEAD and CSAT).
• Growth measurements including pipeline development, relationship expansion, margins, service line integration, and field operations.

About EY

EY is committed to building a better working world by creating sustainable value for clients, people, and society. Operating globally across assurance, consulting, law, strategy, tax, and transactions, EY leverages data and technology to provide trusted insights that address complex challenges.