Apprentice

Job Summary

The role of Apprentice focuses on enhancing customer satisfaction by streamlining internal operational workflows through effective use of CRM tools, detailed customer data analysis, and aligning activities with business goals.

Primary Responsibilities

• Managing and improving the CRM system by handling data input, segmenting customers, and generating reports.
• Collaborating closely with Sales, Sourcing, Logistics, and Warehousing teams to ensure smooth operational processes that contribute to customer satisfaction.
• Utilizing various CRM software and technologies to manage customer information and automate relevant tasks.
• Preparing sales orders, invoices, and PDIs (Pre-Delivery Inspections).
• Evaluating forecasts, monitoring deliveries, and managing stock levels.
• Acting as the liaison among all internal customer-facing teams.

Key Skills and Attributes

• Strong communication and interpersonal abilities.
• Analytical thinking skills with capability to interpret and analyze data.
• Attention to detail and observation skills.
• Problem-solving and troubleshooting aptitude.

Qualifications & Experience

Candidates with a background in management studies are preferred.