Accountant - Commercial Collections

Overview

This role involves managing assigned customer debts by proactively following up through calls and meetings to settle outstanding payments. The position requires monitoring customers' compliance with agreed credit and payment terms and taking swift action in cases of delayed payments. Regular reporting on defaulters and payment status is also integral.

Key Responsibilities

• Receive and review assigned customer files from Senior Collection Manager to prioritize collection efforts.
• Conduct calls and formal visits to customers to discuss unpaid balances, communicate company policies, and consequences of non-payment.
• Ensure customer adherence to payment agreements aligned with company credit policies and coordinate with seniors on corrective actions if defaults occur.
• Provide customers with missing documents (invoices, PDNs, credit notes) to facilitate timely payments.
• Process daily bank statements to identify payments and coordinate with cash office to allocate payments correctly to customer accounts.
• Manage cheque handling including issuing temporary receipts, submitting to cash office, and addressing returned cheques by contacting customers and ensuring payment before returning cheques.
• Collaborate with sales managers for updated customer profiles and allocate unidentified payments based on bank or customer information.
• Identify frequently defaulting customers, report to seniors, and develop action plans to enforce timely payments within credit periods.
• Generate monthly aging and overdue reports, noting reasons for non-payment, and provide periodic reports such as DSO, top ten customers, and aging by collector to senior management.
• Perform related administrative duties and support documentation as requested by supervisors.
• Send quarterly balance confirmations to the top 10 customers.

Required Qualifications and Skills

• Bachelor’s degree in Accounting, Finance, or related discipline.
• At least 6 years of experience in debt management and credit recovery, preferably in service industries or banking.
• Experience with regional markets and retail background is advantageous.
• Valid UAE driving license.
• Fluency in Arabic and English.
• Strong public relations, interpersonal communication, and negotiation abilities.