Account Executive

About the Company

Stone Town Beach Tour Safari Zanzibar is a reputable Destination Management Company located in Zanzibar, specializing in delivering genuine and unforgettable travel experiences throughout the Spice Islands. Services include personalized tours, airport transfers, cultural excursions, hotel reservations, and beach safaris that emphasize Zanzibar's natural beauty, heritage, and welcoming atmosphere. The company's priority is ensuring safety and quality, crafting journeys that are both enjoyable and meaningful. Their team is dedicated to immersing visitors in the authentic spirit of the island through thoughtfully designed experiences.

Role Overview

The position of Account Executive is a full-time, on-premises role based in Zanzibar City. It entails managing and expanding relationships with travel agents, corporate clients, and individual customers. Core responsibilities include responding to inquiries, drafting proposals and quotations, coordinating reservations for tours, transfers, and accommodations, and maintaining efficient communication between clients and operations. The role also focuses on monitoring customer satisfaction, promptly addressing any issues, and spotting chances to promote additional services. Collaboration with sales, reservations, and tour operations teams is essential to uphold high service quality and drive revenue growth.

Qualifications and Skills

• Excellent skills in managing client relationships, fostering trust and clear communication to sustain long-term partnerships.
• Experience in sales or account management within tourism, hospitality, or similar service sectors, with an emphasis on target achievement and repeat clientele.
• Strong organizational and coordination abilities to handle multiple bookings, itineraries, and client requests efficiently and accurately.
• Proficiency in both verbal and written English; additional languages such as Swahili or other major international languages are advantageous.
• Comfort with office software, booking platforms, and digital communication tools for client account management and documentation.
• A customer-oriented approach paired with problem-solving skills and meticulous attention to detail in service delivery.
• Familiarity with Zanzibar's main attractions, cultural aspects, and travel arrangements, or eagerness to acquire this knowledge swiftly.
• Preferably holds a diploma or degree in Business, Tourism, Hospitality Management, or a related field, alternatively equivalent professional experience.
• Capability to work at the Zanzibar City office with flexibility to occasionally assist client needs beyond regular hours.