Jennifer Sowell

About

Customer Support Specialist with 4+ years of experience resolving high-volume account, billing, and technical inquiries across chat, email, and phone in remote environments. Skilled in CRM documentation, escalation management, and improving customer experience through accurate, empathetic, and efficient support.

Experience

• Technical Support Specialist I
  Robert Half
  Sep 2025 – Jan 2026
• Technical Support Advisor
  Transcom
  Mar 2025 – Sep 2025
• Customer Experience Associate
  Conduent
  Oct 2023 – Mar 2025
• Customer Service Representative
  ResultsCX
  Oct 2021 – Sep 2023

Education

• Qualification
  Udemy
  IT & Desktop Computer Support · 2025
• Diploma
  MTF Institute
  General Management · 2023

Skills

• Google Drive
• ChatGPT
• Time Management
• Customer Support
• Salesforce
• Microsoft Teams
• Cross-functional Collaboration
• Customer Retention
• Documentation
• Excel
• Technical troubleshooting
• Chat Support
• SOP Adherence
• Escalation Management
• Email Support
• Customer Experience
• Workflow Coordination
• Microsoft Copilot
• Outlook
• Phone Support
• Remote Operations

Courses & certifications

• Cloud Security Fundamentals · Cursa · 2025
• IT & Desktop Computer Support Certificate · Udemy · 2025