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User Support Technician
Mississauga, Ontario, Canada · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- ਹਫਤਾ ਪਹਿਲਾਂ
- Work mode
- In office
- Education
- College Diploma
- Resume
- Required to apply
Where you'll work
Job description
Location
Mississauga, Ontario, Canada
Education
Requires a college diploma.
Job Responsibilities
- Engage directly with users, both online and face-to-face, to gather detailed information about technical problems and document these incidents clearly.
- Use manuals, knowledge bases, and vendor resources to investigate and apply effective solutions.
- Replicate and diagnose issues reported by users related to hardware, software, or connectivity and work towards resolving them.
- Provide coaching and training to users aimed at empowering them to manage or avoid common technical issues.
- Offer tailored support for business systems, networks, and internet services based on user needs.
- Keep thorough records of issues and remedies to assist other support staff members.
- Participate in application and software redesign initiatives by sharing practical frontline feedback.
- Potentially oversee and guide junior support team members.
Requirements
- A college diploma in computer science, programming, or network administration is generally expected.
- Additional coursework in programming or network administration is frequently required.
Skills
Work styles they’re looking for
Coaching and Training
Customer Interaction
Mentoring Junior Staff
Software problem solving