Telecaller

Role Overview

We seek an outgoing and motivated Telecounselor who excels at communicating and guiding prospective applicants. You will connect with candidates, explain program offerings clearly, and assist them in making informed decisions about enrollment.

Key Responsibilities

• Contact and counsel potential candidates by phone, detailing program features, advantages, and growth opportunities.
• Listen attentively to understand applicant goals, address their queries, and resolve concerns with confidence and empathy.
• Follow up routinely through calls or messages to build rapport and guide candidates through the registration process.
• Keep accurate records of candidate interactions, call logs, and status updates within the CRM system.

Candidate Requirements

• Education: Minimum 12th pass, diploma holder, or any graduate degree.
• Experience: Up to 2 years in telecalling, inside sales, counseling, or customer support; enthusiastic freshers with strong communication skills are welcome.
• Language: Proficient verbal skills in Hindi and basic to good English; knowledge of regional languages is advantageous.
• Skills: Persuasive communication, active listening, customer focus, and proper phone etiquette.

Compensation and Advancement

• Competitive monthly fixed salary with attractive performance-based incentives.
• Clear pathways for career advancement towards Senior Counselor and Team Lead positions.
• Comprehensive training provided at the start to ensure readiness and success.

Additional Contact Information

For direct inquiries, please contact HR Samridhi at 9888116717.