Team Leader - Pre Sales

About the Role

Best Properties is seeking an experienced and motivated Team Leader to guide the Pre Sales team based in HSR Layout, Bengaluru. This full-time position demands 3 to 5 years of proven expertise in the real estate sector, specifically in managing and developing pre-sales or telecalling teams. The role is centered around leadership, driving lead generation, optimizing customer engagement, and ensuring high team productivity.

Responsibilities

• Provide direction, mentoring, and motivation to the pre-sales team to consistently meet daily, weekly, and monthly objectives.
• Track team performance metrics, offering constructive coaching, periodic feedback, and relevant training to enhance efficiency.
• Ensure prompt and effective follow-up on inbound and outbound leads arising from diverse marketing platforms.
• Delegate lead assignments appropriately and supervise lead conversion processes.
• Maintain superior standards of customer interaction to guarantee excellent client experiences.
• Collaborate closely with Sales and Marketing units to elevate lead quality and improve conversion rates.
• Compile and assess daily management information system (MIS) reports, productivity charts, and lead progress updates.
• Manage customer escalations and assist the team in securing appointments for sales personnel.
• Devise and execute strategies aimed at boosting team productivity and increasing lead conversion percentages.
• Ensure the CRM system is meticulously updated with all customer communications and lead statuses.

Requirements

• Bachelor’s degree in any academic discipline.
• Between 3 and 5 years’ experience in pre-sales or telecalling roles within the real estate industry.
• Demonstrable leadership skills with prior experience managing a pre-sales or telecalling team.
• Excellent communication abilities in English and local languages; strong interpersonal skills.
• Proficient in CRM software usage and Microsoft Office tools.
• Competent in data analysis, KPI monitoring, and driving team results.
• Customer-oriented approach with sound problem-solving and decision-making capabilities.

Preferred Profile

• Experience with recognized real estate developers is advantageous.
• Thorough understanding of lead management techniques and customer engagement strategies.
• Ability to thrive in fast-paced, target-driven environments.
• Positive demeanor coupled with strong organizational and multitasking skills.

Compensation and Benefits

• Competitive salary rated as the best in the industry, ranging from 28,000 to 30,000 INR monthly.
• Incentives tied to performance achievements.
• Opportunities for career advancement within a rapidly expanding real estate firm.
• Supportive and cooperative workplace culture.
• Chance to lead a dynamic team and significantly influence company growth.

Additional Information

Location for this role is HSR Layout, Bengaluru. The company encourages female candidates to apply. For any queries, reach out to the HR team via email or phone.