ServiceNow Senior Developer / Technical Lead

About the Role

ITC Infotech is actively seeking a skilled ServiceNow Senior Developer or Technical Lead to oversee the design, development, and deployment of robust ServiceNow solutions at the enterprise level. Based in Bengaluru, this role focuses on architecting scalable systems, mentoring team members, and ensuring that platform implementations meet organizational needs with best practices in mind.

Main Responsibilities

• Take charge of end-to-end ServiceNow solution design, implementation, and ongoing development efforts.
• Build maintainable and high-performance ServiceNow architectures tailored to business objectives.
• Guide the deployment and enhancement of several ServiceNow products such as ITSM Pro, Hardware Asset Management (HAM Pro), Security Operations, IRM, VRM, among others.
• Construct and maintain CMDB (Configuration Management Database) and ensure alignment with CSDM principles.
• Develop and manage integrations through tools like Integration Hub, REST/SOAP APIs, MID Server, JDBC, and other third-party connectors.
• Facilitate technical workshops and architecture review sessions with cross-functional stakeholders.
• Evaluate and review designs, code, and deliverables produced by development teams to ensure quality and adherence to standards.
• Troubleshoot advanced operational and performance issues within ServiceNow environments.
• Establish development standards, implement governance models, and enforce best practices across initiatives.
• Mentor junior team members, offering technical direction across multiple projects.
• Coordinate with business, functional, and infrastructure teams for comprehensive solution delivery.

Requirements & Qualifications

• Significant hands-on experience (10–15 years overall IT, with substantial ServiceNow delivery) in implementing and leading ServiceNow transformation projects at scale.
• Proficient in multiple ServiceNow modules, including ITSM Pro, HAM Pro, SecOps Vulnerability Response, IRM, VRM, CMDB, and Service Catalog.
• Deep expertise in ServiceNow development and administration, including use of Flow Designer, Integration Hub, Business Rules, Script Includes, Client Scripts, UI Policies, Access Control Lists, Service Portal, Notifications, and JavaScript.
• Competence in managing integrations with REST/SOAP APIs, MID Servers, and third-party systems.
• Familiarity with CMDB integration, Discovery, Service Mapping, governance, and data management concepts.
• Experience in setting up and leading enterprise integration architecture, and applying Common Service Data Model (CSDM) standards.
• Knowledge of security, scalability, and governance best practices for large ServiceNow platforms.
• Preferred certifications: ServiceNow CSA, CAD, CIS-ITSM, CIS-HAM, CIS-VRM, CIS-Risk & Compliance.
• Strong communication skills to manage stakeholder relationships effectively.
• Capacity to mentor teams, conduct code reviews, estimate efforts, and manage technical risks.

Additional Information

• Location: Bengaluru (onsite)
• Preference for candidates who can join immediately or are available at short notice
• Applicants are encouraged to mention their current and expected salaries, along with notice period details when applying.

Eligibility & Education

• Open to candidates holding any graduate degree.