Senior Manager - Application D&D Excellence

Role Overview

At Qiddiya Investment Company, the Senior Manager for Application D&D Excellence plays a critical role in defining and enhancing the guest experience throughout the company's diverse offerings. This position involves crafting, deploying, and overseeing experience systems and solutions to boost visitor engagement and optimize operational workflows. The successful candidate must combine strategic thinking with practical implementation to meet guest expectations and support Qiddiya's visionary project.

Key Responsibilities

• Lead the creation and execution of experience systems aimed at improving guest satisfaction and involvement.
• Work collaboratively with multiple departments to incorporate technological solutions that simplify and augment the customer journey.
• Perform research and analyze guest data, preferences, and feedback to refine and optimize experience systems.
• Supervise the deployment of customer feedback tools and ensure actionable insights are effectively addressed.
• Prepare educational resources and facilitate training programs for personnel to maximize the use of experience systems and enrich guest engagement.
• Track the effectiveness of experience systems and recommend ongoing enhancements.
• Serve as a communication bridge among IT, operations, and customer service teams to ensure cohesive efforts toward superior guest experiences.
• Keep informed of the latest industry developments and emerging technologies to suggest innovative experience solutions.

Qualifications

• A bachelor's degree in Business Administration, Information Technology, Hospitality Management, or a similar field is required; possessing a master’s degree is an advantage.
• At least five years of relevant experience in experience management, customer experience, or analogous roles within hospitality or entertainment sectors.
• Well-versed in experience management platforms, CRM technologies, and customer journey mapping practices.
• Strong analytical capabilities with proven experience utilizing data to support informed decision-making.

Compensation and Benefits

The role includes a comprehensive benefits package aligning with the company's standards.