Senior IT Support Technician

About the Role

We seek an experienced Local Support Technician/ Desktop Support Engineer to join a global healthcare technology firm based in Munich, Germany. This full-time onsite position involves delivering dedicated IT support to local end users in a high-visibility environment, ensuring smooth and effective use of workplace technologies.

Primary Duties

• Deliver hands-on technical support to end users and workplace tech on site.
• Provide welcoming assistance to users in an IT Lounge setup.
• Identify, troubleshoot, and resolve hardware and software issues efficiently.
• Handle service requests and support tickets using the ServiceNow platform.
• Deploy, configure, and maintain laptops, desktops, smartphones, and peripherals.
• Offer support for Windows 11 as well as the Microsoft 365 ecosystem.
• Help users with collaboration tools and meeting room technologies.
• Provide hands-on support for printers, Wi-Fi, and network-related challenges.
• Log, monitor, and close support tickets following service level agreements.
• Manage IT asset inventories and oversee device lifecycle processes.
• Prepare and update technical documentation and operational procedures.
• Assist with onboarding and knowledge sharing for newer technicians.

Requirements

• 6 to 7 years of relevant experience in desktop or end-user support roles.
• Proven expertise in supporting Windows-based enterprise environments.
• Experience working with Windows 11 and Microsoft 365/Office 365.
• Familiarity with ITSM/ticketing tools like ServiceNow.
• Skill in deploying, configuring, and troubleshooting laptops and desktops.
• Strong customer service orientation and troubleshooting capability.
• Experience supporting hardware, peripheral devices, and workplace technologies.
• Fluent proficiency in German (C1 level) and English communication.
• Bachelor's degree or equivalent professional qualifications.
• Ability to manage and prioritize multiple support requests effectively.

Preferred Qualifications

• Experience providing support for Mac devices.
• Knowledge of Microsoft Teams Meeting Room technologies.
• Basic skills in printer support and network troubleshooting.
• Experience in IT asset management.
• Background in multinational or enterprise IT environments.
• Exposure to mentoring and onboarding junior technical staff.

Additional Information

• This is a 100% onsite position located in Munich, Bavaria, Germany.
• Opportunity to contribute to SAP business growth and strategic SAP transformation initiatives within a global technology leader.
• Join an inclusive and innovative workplace that values diversity and equal opportunity.
• The organization prioritizes candidates from diverse backgrounds including those with disabilities or equivalent status in cases of equal suitability.

Equal Opportunity Statement

The employer is committed to providing equal employment opportunities irrespective of cultural or social background, gender, disability, age, religion, beliefs, or sexual identity.