Sales Development Representative

About WebEngage

WebEngage is a robust customer engagement and retention platform serving over 800 global brands across sectors like e-commerce, fintech, travel, edtech, gaming, media, and consumer apps. Operating internationally with a strong foothold in India, UAE, Saudi Arabia, Southeast Asia, and Europe, WebEngage transforms data into tangible revenue growth by enabling intelligent real-time engagement throughout the entire customer lifecycle. The platform encompasses a comprehensive retention operating system that integrates a powerful Customer Data Platform (CDP), real-time behavioral segmentation, omnichannel journey orchestration, AI-driven personalization and recommendations, deep analytics, experimentation, revenue attribution, and an AI-native layer called WebEngage BLACK for agentic engagement.

Key Responsibilities

• Locate and pursue new business prospects using customized email campaigns, telephone outreach, and social media channels such as LinkedIn and Twitter, along with online databases and websites.
• Present WebEngage's solutions to suitable buyers within targeted geographical regions.
• Identify key decision-makers through research using tools like LinkedIn and ZoomInfo.
• Conduct thorough client needs analysis to understand pain points and craft effective outreach strategies.
• Establish and nurture relationships with customers to uncover their needs and assess their level of interest.
• Arrange meetings between prospective clients and internal sales representatives.
• Oversee the sales funnel by maintaining interactions with prospects and managing relationships for potential remarketing.
• Collaborate closely with sales and marketing leadership to strategize pipeline development and track progress.
• Work jointly with sales and marketing teams to meet monthly and quarterly revenue targets.
• Analyze lead generation pipelines through reports and dashboards, providing insights for future actions.

Candidate Requirements

• Strong motivation to learn and excel in technology sales and business development.
• Three to five years of experience in lead generation, sales development, or business development, preferably within a SaaS company.
• At least one to two years of experience operating in the Middle East market.
• Practical knowledge of CRM and prospecting tools such as LinkedIn; familiarity with email automation platforms like Outreach and Klenty, and CRM solutions like Salesforce and Pipedrive is advantageous.
• Excellent communication skills combined with sharp analytical abilities.

Working Environment and Culture

• A culture that emphasizes transparency with regular monthly and quarterly all-hands meetings providing visibility of team goals and company progress.
• An inclusive workplace fostering a relaxed, creative, and productive atmosphere.
• Encouragement of autonomy, open dialogue, professional growth opportunities, and balanced work-life integration.

Compensation and Benefits

• Access to continuous learning and development supported by advanced tools and mentorship, including provision of MacBook devices for employees.
• Comprehensive medical insurance covering COVID-19 care, mental health programs, and a modern leave policy extending beyond standard sick leave entitlements.

Diversity and Inclusion

WebEngage is committed to providing equal employment opportunities irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status according to applicable laws. The company fosters a culture of respect and inclusion, believing that such an environment enhances creativity, innovation, and success. Equal opportunity is ensured throughout the recruitment and employment process.