Project Coordinator

Overview

This opportunity is open to remote candidates residing specifically in Atlanta, GA; San Diego, CA; or Los Angeles, CA. Our client is a global financial technology company committed to social impact and community development. The Project Coordinator will play a crucial role in delivering a comprehensive accelerator program designed to support small businesses, handling day-to-day operations, product provisioning, data management, and internal collaboration. This position is essential for successful recruitment and onboarding of new business participants, setting the stage for their achievements.

Key Responsibilities

• Assist with product setup and cleanup, resolve issues linked to functionality and access, and escalate unresolved problems when necessary.
• Design and refine provisioning processes to enhance future cohort management.
• Manage monthly program reporting, consolidating data dashboards, partner metrics, and key performance indicators into organized recurring reports.
• Develop and sustain trackers, dashboards, and reports utilizing Google Sheets and Slides.
• Create easily accessible self-help materials including FAQs, guides, and walkthroughs to reduce support demands.
• Escalate technical inquiries appropriately and direct non-technical concerns to the relevant team members.
• Respond to participant queries through shared inboxes and community platforms, acting as the initial point of contact for participant support.
• Collaborate with leadership on daily workflows, documentation management, and coordination tasks.
• Provide assistance for workshop logistics and preparation of materials.
• Build and maintain effective working relationships with internal departments such as product, support, and operations to ensure smooth program execution.

Required Qualifications

• Minimum of 3 years experience in program or project management, operations, or community engagement.
• Advanced proficiency with SmartSheets and Google Slides for creating trackers, dashboards, and integrating data from multiple sources.
• Strong technical and data handling skills with the capacity to learn new tools and workflows rapidly.
• Excellent customer service abilities, with demonstrated experience in troubleshooting directly with users or clients.
• Highly organized, able to handle multiple tasks simultaneously, with strong communication skills thriving in dynamic, matrixed organizations.
• Prior experience collaborating in cross-functional or matrixed teams.
• Knowledge of Intuit products, understanding of small business operations, or experience in FinTech is advantageous but not mandatory.