Process Associate

Job Overview

As a Process Associate, you will be engaged in managing customer inquiries through chat platforms. Your role involves promptly and effectively resolving customer concerns while adhering to quality and productivity benchmarks to ensure excellent customer satisfaction.

Key Duties

• Respond to customer messages via chat channels.
• Provide accurate and prompt solutions to customer problems.
• Uphold standards related to quality, efficiency, and customer contentment.
• Record all customer interactions thoroughly in the designated systems.

Eligibility Criteria

Candidates with the following educational backgrounds are eligible to apply:

• Bachelor of Business Administration (B.B.A.) or Bachelor of Management Studies (B.M.S.) in any specialization
• Bachelor of Arts (B.A.) in any field
• Bachelor of Technology (B.Tech) or Bachelor of Engineering (B.E.) in any specialization
• Bachelor of Journalism and Mass Communication
• Bachelor of Commerce (B.Com) in any specialization
• Bachelor of Science (B.Sc) in any specialization
• Bachelor of Computer Applications (B.C.A.)

Perks and Benefits

• Office cab or shuttle service
• Travel allowance
• Health insurance coverage
• Provident fund benefits