Patient Access Coordinator

About Hanger, Inc.

Hanger, Inc. stands as the world's foremost provider of orthotic and prosthetic (O&P) services and products, renowned for offering state-of-the-art O&P solutions, unique clinical programs, and unmatched customer care. Its Patient Care division operates the largest network of O&P patient care clinics across the country. Additionally, through its Products & Services segment, Hanger supplies both branded and private-label O&P products and components while delivering rehabilitative solutions to a broad market segment. With over 160 years of experience marked by clinical innovation and excellence, Hanger aims to lead the orthotic and prosthetic industry by providing exceptional patient care, outcomes, services, and value. Every day, its team members impact thousands of lives, helping individuals regain mobility and independence.

Role Overview

This position is essential in delivering a smooth and welcoming experience for patients, staff, and referral sources by managing front office tasks effectively. The role requires prior experience in front desk or reception work paired with strong communication capabilities and computer literacy.

Key Responsibilities

• Welcome and assist patients as they arrive, provide wait time information, and address questions at the reception area.
• Manage patient intake by verifying and updating demographic and insurance data during check-in, including handling walk-in registrations.
• Process patient payments at reception, covering deductibles, copays, and co-insurance amounts.
• Coordinate scheduling of follow-up visits such as cast and measure appointments, delivery sessions, and prosthetic care planning.
• Act as a liaison for clinic services by informing patients about experience programs, support groups, and available resources.
• Support administrative workflows through collaboration with the Revenue Cycle Management team to obtain required patient information.
• Maintain complete and accurate electronic health record documentation for all patients.

Qualifications and Experience

• High school diploma or equivalent education/experience combination is mandatory.
• Preferably be a strong fit according to the Talent Sorter assessment, which will be administered during the hiring process.
• Less than one year of experience in customer service, administrative support, or related roles is required.
• Experience in a receptionist role or familiarity with medical front office procedures is favorable.
• Possession of, or qualification to obtain, a valid driver's license compliant with Hanger’s Motor Vehicle Safety standards is necessary.

Preferred Skills and Attributes

• Excellent interpersonal, verbal (including telephone), and written communication skills.
• Typing speed of at least 30 words per minute with accuracy.
• Ability to assist individuals with disabilities respectfully and effectively.
• Understanding of the Alpha filing system and familiarity with medical reimbursement and terminology is preferred.
• Proficient with Windows-based computer software, email, and typical office machinery such as fax, calculator, postage meter, and copier.
• Upholding integrity in all dealings by demonstrating honesty, transparency, and respect.
• Commitment to placing patients' needs centrally, building trust for lifelong relationships.
• Promoting open collaboration and constructive communication among colleagues.
• Innovating continuously and adapting effectively to change.
• Striving for outstanding results through calibrated work processes focused on superior outcomes.

Benefits

• Competitive salary packages.
• Eight paid national holidays plus four floating holidays annually.
• Paid time off covering both vacation and sick leave.
• Comprehensive medical, dental, and vision plans.
• 401(k) savings and retirement plan options.
• Paid parental leave for new parents bonding with their children.
• A generous employee referral bonus program.
• Access to mentorship programs connecting mentors and mentees.

Equal Employment Opportunity

Hanger, Inc. is firmly committed to providing equal employment opportunities without discrimination or harassment on any protected basis including race, color, age, gender identity, sexual orientation, religion, disability, veteran status, and other federally, state- or locally-protected characteristics. The company complies with all applicable laws and forbids retaliation against employees who raise complaints related to discrimination or harassment.