Parts Interpreter

Overview

Advance your career in parts management by joining our team as a Senior Parts Advisor / Parts Interpreter at our Darwin location. This role involves mentoring parts advisors, assisting in strategic sales growth, and ensuring outstanding customer service through precise parts support.

Key Responsibilities

• Provide daily guidance and coaching to parts advisors to uphold exceptional customer service standards.
• Serve as the second-in-command to the Parts Manager and cover duties during their absence.
• Handle customer inquiries both in person and over the phone, ensuring accurate identification of parts.
• Drive sales growth by promoting parts and related products such as coolant and oil.
• Regularly monitor and review customer back orders to capitalize on sales opportunities.
• Develop and maintain strong customer relationships while advocating for the use of genuine parts.
• Stay informed about product updates to better support customers and the team.
• Assist with inventory management including stock oversight, forecasting, and reviewing orders.
• Recommend appropriate stock levels and inter-branch transfers to maintain optimal inventory flow.
• Participate in stocktakes and manage parts call-outs as needed.
• Utilize up-selling and cross-selling techniques to increase sales and introduce new products.
• Conduct outbound communications to promote products, enhance processes, and inform about promotions.

Candidate Profile

• Completed High School Certificate; progress toward a Parts Interpreting Certificate is preferred.
• At least two years’ experience in parts interpreting or a related field.
• Strong familiarity with MTU, Detroit Diesel, Allison, and associated product lines.
• Essential understanding of internal combustion engines; automatic transmission knowledge is an advantage.
• Ability to interpret technical literature, catalogues, and bulletins effectively.
• Solid grasp of warehousing principles related to parts management.
• Proficient with computer applications such as Outlook, Word, and Excel.
• Customer-oriented with excellent communication skills and a proactive approach.

Employee Benefits

• Flexible working arrangements adaptable to individual and business needs.
• Convenient onsite parking facilities.
• Access to accredited training and development programs.
• Focus on high standards of safety, technical expertise, and leadership training.
• Competitive salary package.
• Recognition and rewards programs recognizing employee contributions.
• Generous employee referral incentive program.
• Employee assistance and support programs.
• Family-friendly benefits including paid parental leave.
• Exclusive discounts and perks with partner retailers through the Penske Perks program.

About Penske

Penske Australia & New Zealand is a prominent supplier of premium heavy-duty trucks, diesel and gas engines, and power system solutions across diverse markets such as commercial vehicles, mining, energy, defense, rail, marine, construction, industrial, oil and gas, and agriculture. The company proudly represents leading brands including Western Star Trucks, MAN Truck & Bus, Dennis Eagle, MTU, Bergen Engines, Detroit, Allison Transmission, and Sauer Compressors. Penske Truck Leasing offers professional truck rental and leasing services.

We embrace diversity, equity, and inclusion and encourage applicants who may not meet all criteria or who identify as Aboriginal and/or Torres Strait Islander, veterans, people with disabilities, or from culturally and linguistically diverse backgrounds to apply. Support for reasonable adjustments during recruitment is available.

Penske Australia and New Zealand operate as wholly-owned subsidiaries of the Penske Automotive Group, part of the Fortune 500-listed Penske Corporation.