Operations Scheduler

About The Role

We are seeking an Operations Scheduler to coordinate and streamline waste collection activities, ensuring safe, timely, and efficient service delivery across a diverse customer base. This crucial position requires liaising closely with drivers, operations, maintenance, customer service, and sales teams to plan optimal routes, address issues promptly, and uphold service commitments.

Key Responsibilities

• Plan, assign, and continuously adjust daily waste collection routes to maximize operational efficiency and uphold service standards.
• Utilize route planning and optimization software to craft effective schedules considering factors like traffic, weather, and collection timelines.
• Develop and oversee collection schedules for both residential and commercial clients, including regular and special service requests.
• Adapt schedules to accommodate holidays, equipment failures, emergencies, or other disruptions.
• Maintain constant communication with drivers, providing clear instructions and updates on potential hazards or changes.
• Manage real-time route adjustments and respond swiftly to incidents such as breakdowns, missed pick-ups, accidents, delays caused by traffic or weather.
• Act as a vital liaison for customers, addressing queries, complaints, and service challenges promptly and professionally.
• Utilize GPS and tracking technology to monitor vehicles, route progress, driver performance, fuel consumption, and compliance with regulations.
• Coordinate with field teams, transfer stations, recycling centers, and hazardous waste units to ensure proper handling and disposal.
• Support compliance with health, safety, transport, waste management, and environmental regulations by promoting safe practices and reporting incidents.
• Maintain accurate and up-to-date records relating to routes, collections, vehicle maintenance, fuel use, and driver hours, assisting with internal reporting and invoicing.
• Collaborate with operations and maintenance teams to schedule vehicle servicing and confirm equipment readiness.
• Assist drivers in utilizing in-cab technology and mobile applications effectively.
• Participate in meetings and confidently represent the organization’s values and mission.

Candidate Profile

• Prior experience in transport coordination, scheduling, route planning, dispatch, logistics, or waste management operations.
• Strong organizational skills enabling efficient multitasking and priority management.
• Clear, confident communication abilities for interacting with drivers, customers, and internal teams.
• Attention to detail with competence in maintaining accurate records.
• Practical and composed problem-solving aptitude suitable for fast-paced operational environments.
• Familiarity with scheduling systems, tracking tools, spreadsheets, or dispatch software.
• Ability to make decisive, sound judgements when faced with changing priorities.
• Customer-oriented mindset focused on professional service issue resolution.
• Understanding of health, safety, regulatory compliance, and environmental responsibilities.
• Teamwork spirit with readiness to support broader operational requirements.

Benefits and Terms

• Permanent, full-time employment with competitive salary package.
• Annual entitlement of 20 days paid leave.
• Access to training and career development opportunities within the company.

About Our Organization

We are a progressive waste management company dedicated not just to collecting waste but innovating smarter, safer, and sustainable recycling and reuse solutions. With over 30 years of industry presence and a workforce of approximately 3,000 individuals, our commitment focuses on protecting our people, delivering excellent customer service, and generating positive environmental and community impacts.

Teamwork, safety, continuous improvement, and integrity shape our culture, where every employee is encouraged to grow, contribute ideas, and take ownership of their responsibilities.

Diversity and Inclusion

We prioritise building a diverse and skilled team that mirrors the communities we serve, fostering an inclusive workplace where everyone is respected and valued.