Operations Coordinator - Commercial Roofing

Company Overview

Roof Technology Partners specializes in engineering-driven commercial roofing solutions, focusing on reroofing, service, maintenance, and restoration projects for complex facilities throughout the Southeast. The organization emphasizes safety, quality, and customer satisfaction while fostering long-term careers.

Role Summary

The Operations Coordinator is pivotal in ensuring seamless day-to-day business activities. Acting as a liaison among customers, service personnel, project managers, and vendors, this position combines office oversight with service coordination, managing areas such as scheduling, permits, warranties, and service operations. The ideal candidate is detail-focused, organized, and excels in a fast-paced environment centered on customer service.

Primary Responsibilities

• Collaborate with VP of Operations, Project Managers, and Service Managers to organize priorities and manage workflow.
• Arrange travel and logistics for field crews ahead of job site deployments.
• Assist in coordinating maintenance schedules and recurring service contracts.
• Act as the frontline contact for customer inquiries, distributing them appropriately.
• Provide customers with timely updates regarding schedules, job progress, and completions while maintaining high professionalism.
• Manage daily office functions, ensuring internal systems are orderly.
• Supervise relationships with vendors supplying office materials, apparel, and safety equipment.
• Support financial operations including invoicing, reconciliations, accounts payable, purchasing entries, and job documentation from start to close.
• Handle invoice verification and coding against purchase orders and subcontracts, and prepare accounts payable records for payment.
• Maintain certifications and compliance documentation such as Certificates of Insurance (COIs) and W9 forms.
• Organize physical and electronic job files, service logs, and internal reports.
• Collect and accurately process technician timecards within deadlines, assisting payroll submissions.
• Support leadership in tracking operations metrics and reporting.
• Manage onboarding processes for new hires across branches.
• Execute marketing initiatives focusing on brand awareness, customer interaction, and roofing service opportunities.
• Maintain employee databases and website personnel records, including updates as necessary.
• Ensure confidentiality of sensitive company information, including payroll and HR data.

Qualifications

• 3 to more than 7 years’ experience in office management, project coordination, or construction administration.
• Exceptional organizational skills with the capacity to juggle multiple priorities effectively.
• Excellent verbal and written communication along with strong customer service aptitude.
• Proficient in Microsoft Office Suite including Excel, Outlook, and Teams.
• Experienced with CRM, ERP, or similar service management platforms.
• Comfortable interfacing with both field teams and operations leadership.
• Preferred: background in commercial construction or roofing.
• Preferred: familiarity with permitting, scheduling, or service operations.
• Preferred: bilingual abilities in English and Spanish are advantageous.

Diversity and Equal Opportunity

Roof Technology Partners is committed to diversity and equal employment opportunities regardless of race, color, religion, gender, sexual orientation, identity, national origin, disability, or veteran status. The company values investing in employees by providing competitive salaries, benefits, and supportive work environments where individual contributions are recognized.