Operations & Client Coordination Executive
Bengaluru, Karnataka, India · Full Time
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- Experience
- 2–5 yrs
- Salary
- INR 25,000 – INR 30,000 / month
- Openings
- 1
- Posted
- ਇੱਕ ਘੰਟਾ ਪਹਿਲਾਂ
- Work mode
- In office
- Education
- Any graduate
- Resume
- Required to apply
Where you'll work
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Job description
About the Company
Nextstep Solutions is an expanding enterprise that specializes in providing CCTV Surveillance Systems and Biometric Attendance Solutions to clients throughout India. They focus on the sales, supply, installation, and upkeep of security and access control systems tailored for businesses and institutions nationwide.
Role Overview
The company is looking for a motivated and methodical Operations & Client Coordination Executive to oversee all aspects of project coordination, vendor management, client interactions, document handling, and service support. The role demands strong organizational skills, keen attention to detail, and the capacity to handle multiple responsibilities effectively.
Key Duties
- Coordinate the procurement of materials, manage dispatches and track orders efficiently.
- Organize installation schedules and liaise with vendors and technicians located across India.
- Serve as the central contact for clients regarding project progress and updates.
- Ensure timely follow-ups with clients to receive installation completion reports and requisite documentation.
- Prepare and submit quotations, proposals, and associated documentation as required.
- Create invoices and handle all billing-related processes.
- Follow up persistently with clients for pending payments and keep accurate payment records.
- Schedule and monitor Annual Maintenance Contract (AMC) visits alongside preventive maintenance tasks.
- Offer basic technical coordination and support to installation vendors and service partners.
- Maintain comprehensive records including project documentation, service reports, and customer databases.
- Collaborate with internal teams to guarantee prompt project delivery and ensure customer satisfaction.
Qualifications & Skills
- Graduate in any discipline.
- Experience ranging from 2 to 5 years in operations, customer coordination, administration, or related fields.
- Preferred experience in CCTV systems, biometric solutions, IT hardware, security systems, or similar sectors.
- Proficient communication skills in English and relevant local languages.
- Strong command over MS Excel, Word, and professional email correspondence.
- Ability to prepare accurate quotations, invoices, and project files.
- Excellent client and vendor follow-up and coordination abilities.
- Basic technical knowledge of CCTV and biometric systems is advantageous.