Operations Agent

About the Role

A leading sports betting company is expanding its team with the addition of Operations Agents. The key objective of this role is to guarantee users an outstanding betting experience by delivering excellent customer service and meticulously managing betting markets displayed on the website. This role offers full training on a specialized technology platform, making it ideal for adaptable individuals with a detail-oriented mindset and strong problem-solving abilities, paired with solid understanding of the sports betting sector.

Key Responsibilities

• Create and manage sporting events and betting markets dynamically influenced by sporting news, experts, and customer input.
• Ensure website content compliance with corporate policies, industry standards, and regulatory gaming requirements.
• Collaborate with various teams to address issues and enhance platform performance.
• Conduct ad-hoc reporting and data analysis as needed.
• Provide client support via live chat, email, and telephone channels.
• Handle promotion management and technical troubleshooting tasks.
• Manage client escalations, partner support, payment processing, and client funds.
• Assist compliance efforts concerning Know Your Customer (KYC) protocols.
• Support the Ecosystem team with player management activities.

Candidate Requirements

• Prior experience within the sports betting industry is highly desirable.
• Familiarity with all major sports and related dynamics.
• Strong analytical thinking, planning capability, and sound decision-making skills.
• Proficiency in Microsoft Office tools.
• Exceptional attention to detail, consistently maintaining high work standards.
• Excellent verbal and written communication skills.
• Aptitude for effective teamwork in a diverse group setting.
• Capability to deliver performance consistently in a fast-paced, high-volume environment.