Office Manager and Operations Coordinator

About Uliza Group

Uliza Group is an expanding enterprise with operations both within Kenya and internationally. Its business interests encompass events, event solutions, media, digital activation, products, and related services.

Role Overview

The Office Manager and Operations Coordinator will ensure efficient daily office operations and coordinate cross-departmental activities at Uliza Events and Uliza Group. This individual will serve as the main liaison ensuring task allocation, follow-up, and completion before escalating issues to the Head of Operations.

Key Responsibilities

• Manage day-to-day office activities, ensuring cleanliness, organization, and adequate supply of stationery and other materials.
• Oversee office maintenance, repairs, and service partnerships, while maintaining accurate administrative documentation and records.
• Track staff attendance, punctuality, and adherence to office policies and procedures.
• Coordinate meetings, appointments, and facilitate internal office functions.
• Organize and monitor operational tasks across departments including Business Development, Customer Success, Logistics, Printing, Design, Warehouse, and Accounts.
• Follow up on task progress, customer orders from confirmation through delivery, and pending operational matters with timely updates to management.
• Identify and address operational challenges promptly, recommending improvements to workflows and enforcing standard operating procedures.
• Support sales and customer service by monitoring CRM data, following up on leads, quotations, and orders, and ensuring accurate record-keeping.
• Maintain professional communication with internal and external stakeholders and handle business correspondence efficiently.
• Coordinate team activities, follow up on deadlines, promote accountability, and assist with new employee onboarding.
• Prepare regular operational reports and maintain task trackers for management review.

Qualifications and Experience

• Diploma or degree in Business Administration, Business Management, Sales, Marketing, Operations Management, or related disciplines.
• 2 to 5 years of experience in office administration, operations coordination, sales or customer service roles.
• Demonstrated experience with CRM platforms.
• Excellent written and verbal communication abilities, with proficiency in professional email etiquette.
• Strong organizational, coordination, follow-up, and problem-solving skills.
• Computer literacy including Microsoft Office or Google Workspace suites.
• Capability to manage multiple priorities independently with great attention to detail and record maintenance.

Personal Attributes

• Trustworthy, honest, and accountable.
• Team-oriented and collaborative.
• Highly organized, disciplined, proactive, and self-motivated.
• Respectful, professional, and able to communicate effectively across personalities and teams.
• Confidentiality-conscious and responsible in handling sensitive information.
• Adaptable to a fast-paced work environment and problem-solving mindset.

Compensation and Terms

The position offers a monthly net salary of KES 30,000 and includes a probation period of three months during which performance metrics in operational coordination, office management, communication, CRM, customer service, teamwork, reliability, honesty, and KPIs achievement will be evaluated.

Application Instructions

Candidates interested in joining Uliza Group should submit an updated CV, cover letter, and recommendation letter via email to the company's HR department. Use the email subject: "APPLICATION – OFFICE MANAGER & OPERATIONS COORDINATOR". Only those shortlisted will be contacted.