Non Voice Customer Support Executive

Job Overview

Join our team as a Customer Support Executive focusing on non-voice communication channels at our Hyderabad locations in Hitech City and Pocharam.

Primary Responsibilities

• Address customer inquiries via chat and email platforms.
• Deliver precise and helpful responses to resolve customer issues effectively.
• Ensure high levels of customer satisfaction through attentive service.
• Refer complex problems to specialized departments promptly.
• Maintain and update customer records and interaction logs diligently.
• Adhere to organizational policies and uphold quality standards throughout all communications.

Applicant Eligibility

• Graduation degree from any discipline, subject to company requirements.
• Strong written English communication capabilities.
• Basic proficiency with computers and typing skills.
• Willingness to work morning shift hours, possibly on a rotational basis.

Additional Details

Position involves working morning shifts at either Hitech City or Pocharam, Hyderabad. Compensation is offered as per company standards within the range of ₹20,000 to ₹25,000 monthly. Candidates with prior experience are preferred.