Night Porter

Role Overview

Carden Park Hotel invites applications for the position of Night Porter. This is a permanent full-time role, working 32 to 40 hours per week across 4 to 5 night shifts, including weekends, from 10:30pm to 7am. The annual salary is £26,800 plus service charge and extensive benefits.

Key Responsibilities

• Provide exemplary guest service through the night, anticipating and addressing guest needs with professionalism and care.
• Manage efficient check-in and check-out operations during night hours.
• Promptly deliver room service orders with courtesy.
• Maintain cleanliness, presentation, and order of public areas to the hotel's high standards.
• Conduct regular security and safety inspections throughout the resort to ensure a secure environment for guests, visitors, and colleagues.
• Assist various hotel departments overnight to guarantee smooth operations.
• Handle guest inquiries and requests with confidence, creating memorable experiences at every opportunity.
• Operate the staff minibus on a rotational basis for late-night staff transportation.

Candidate Profile

• Possession of a D1 category driving license is mandatory to operate the shuttle bus for staff drop-offs during late hours.
• Experience in hotel, hospitality, or customer service roles is desirable but not essential.
• Strong communication and interpersonal skills.
• A positive, adaptable, and proactive mindset.
• Ability to remain calm and professional under pressure.
• Proficiency with computer systems.
• Attention to detail and strong organizational capabilities.
• Capability to work independently and take responsibility during overnight shifts.
• Dedication to providing exceptional guest experiences and maintaining top-tier service standards.
• Due to the hotel's rural setting, reliable personal transportation or vehicle access is essential.

Benefits and Perks

• Share of service charge earnings.
• Discounted hotel accommodation for staff, their family, and friends.
• Reduced prices on food and beverages when off-shift.
• Access to the hotel's award-winning 5-star spa facilities, treatments, and retail.
• Complimentary staff lunch during shifts.
• Free onsite parking availability.
• Access to Employee Assistance Program (EAP).
• Free Golf and Leisure Club membership, including gym and swimming pool use.
• Regular, free minibus transport service from Wrexham.
• Opportunities for career progression and development.
• Funded professional qualifications to support growth.
• Discounts on outdoor pursuits amenities.
• Two paid charity leave days per year.

Additional Information

Applicants interested in discussing the role further can contact the Human Resources team via phone. Joining Team Carden offers a chance to work in a collaborative environment where exceptional service is a priority. The role requires night owls who thrive working independently or as part of a team with an eye for detail and pride in hospitality excellence.