Night Manager

Overview

Join Dalata Hotel Group as a Night Manager where you will oversee the smooth functioning of hotel operations overnight while delivering exceptional customer service. Dalata offers a supportive workplace with career advancement opportunities through their Dalata Academy, mentoring from senior team members, and a commitment to internal promotion.

Key Responsibilities

• Ensure efficient and seamless hotel operations during the night shift while maintaining the highest service standards.
• Address guest inquiries and complaints immediately, providing on-the-spot resolutions.
• Manage overall health and safety duties including fire patrols, security checks, and first aid responsibilities.
• Operate front office tasks such as processing night audit reports and managing guest check-ins and check-outs.
• Lead and coordinate the Night Porter team to complete nightly assignments effectively.
• Oversee food and beverage services during the night, including bar and room service operations.
• Drive team performance towards meeting quality standards via mystery audits, guest feedback indices, and compliance with health and safety audits.
• Ensure meeting rooms are cleaned and prepared as per hotel standard operating procedures for the following day.
• Mentor and develop night staff to prepare them for future career progression.
• Contribute strategically to hotel management and operations.

Candidate Requirements

• Minimum 2-3 years experience in a comparable night or reception role within hospitality.
• Strong understanding of hotel business operations and processes.
• Prior hospitality industry experience is essential.
• Proficient in computer usage with knowledge of Opera property management system.
• Experience using Brilliant electronic front office system.
• Excellent leadership and people development abilities.
• Strong organizational skills with ability to supervise and delegate tasks efficiently.
• Warm, approachable demeanor with effective interpersonal skills when interacting with staff and guests.
• Self-motivated and able to work independently as well as collaboratively within a team.

Employee Benefits

• Complimentary meals during shifts.
• 50% discount on food and beverage across all properties.
• €60/£60 employee room rate at all Dalata-owned hotels.
• 30% discounted rates for friends and family stays.
• Additional annual leave day for every year served, up to 5 days total.
• Access to Employee Assistance Programme.
• Participation in Cycle to Work and other transport schemes.
• Eligibility for pension schemes (details available through HR).
• Career development opportunities via Dalata Academy.
• Engagement in team building activities, staff appreciation events, and charity initiatives.

About Dalata Hotel Group

Dalata Hotel Group operates hotels across Ireland, the UK, Germany, and the Netherlands with plans for further expansion. The organization emphasizes a caring hospitality culture and supports employee career growth through tailored internal development programmes. Dalata is committed to inclusivity and encourages applicants from diverse backgrounds. Accommodation needs during the application process can be communicated as required.