Managed Services Consultant

About Veeva Systems

Veeva Systems is an innovative organization dedicated to advancing the life sciences sector by enabling companies to deliver therapies more quickly. As a leading SaaS provider with over $3 billion in revenue last fiscal year, Veeva emphasizes core values such as integrity, customer and employee success, and operational speed. Notably, Veeva is a public benefit corporation committed to balancing the priorities of its stakeholders and community.

Role Overview

This position is suited for professionals eager to develop expertise in the Veeva Commercial Cloud suite and who have a strong commitment to supporting clients in achieving their business goals while contributing to transforming the global life sciences industry.

Key Responsibilities

• Stay updated on and configure new capabilities in the Veeva Vault suite.
• Collaborate closely with customers' business and IT teams to capture and understand requirements.
• Advise clients on adopting Veeva Vault and industry-leading best practices.
• Customize Vault applications including workflow design, security settings, page layouts, notifications, and field management to align with customer needs.
• Conduct targeted training sessions to empower customer administration teams for internal management.
• Perform system administration tasks, including tier 2 and 3 troubleshooting and user support.
• Provide support and engage proactively in customer Vault migration projects.

Candidate Requirements

• Strong written and verbal communication skills in English.
• Proven capability to work independently and remotely managing multiple client engagements.
• Minimum of two years experience in configuring, supporting, and deploying software solutions.
• At least one year of direct customer-facing experience with managing client expectations.
• Bachelor’s degree or equivalent relevant professional experience.
• Legal authorization to work in Singapore without requiring visa sponsorship.

Preferred Qualifications

• Experience with Veeva CRM products.
• Background in Pharmaceutical and Life Sciences domains.
• Mandarin fluency to facilitate collaboration with teams in China.

Additional Information

Veeva’s global headquarters is in the San Francisco Bay Area with offices spanning over 15 countries. The company values diversity and is an equal opportunity employer committed to fair hiring practices without discrimination based on various protected characteristics.