Logistics and Operations Assistant (Fully Remote)

About Valatam

Valatam is a team dedicated to connecting bilingual professionals from Latin America with clients worldwide. Proudly recognized as a Great Place to Work for the 2025-2026 period, the company values its people as the foundation of its success.

Role Overview

This fully remote, full-time position suits individuals comfortable in dynamic, high-volume settings who can independently handle administrative and operational duties with great attention to detail. You will support various departments including Operations, Billing, and Customer Communication during working hours from 6:00 AM to 2:00 PM PST (9:00 AM to 6:00 PM EST).

Key Duties

• Manage and oversee administrative activities across departments, ensuring timely completion of all tasks.
• Perform accurate data entry and keep CRM and internal databases updated.
• Respond to customer and internal queries professionally and promptly through email and chat.
• Coordinate scheduling, follow-ups, and documentation to ensure seamless operations.
• Maintain organized and accessible customer files and records.
• Draft clear, error-free customer-facing reports and documents.
• Proactively detect potential delays or issues and escalate appropriately.
• Perform other related tasks as needed.

Candidate Requirements

• Fluency in English (C1/C2 level) and Spanish.
• Between 2 to 5 years of experience in operations, administrative support, or roles involving customer interaction.
• Ability to work independently with minimal supervision while juggling multiple priorities.
• Comfortable making decisions within partially defined or changing workflows.
• Familiarity with project management platforms such as Asana, Notion, or Trello is advantageous.
• Proficient in Google Workspace and Microsoft Office tools.
• Strong communication and problem-solving abilities.
• Possession of a quiet home office environment, stable internet connection (minimum 10 Mbps download and 2 Mbps upload), and backup connectivity.
• Bachelor's or Associate's degree is preferred.

Compensation and Benefits

• Monthly pay ranging approximately from USD 696 to 1,044, based on experience.
• Annual salary reviews with increments.
• Discretionary bonuses from clients, with 80% awarding year-end bonuses.
• Paid time off including 7 U.S. federal holidays and 4 additional PTO days.
• Monthly medical insurance stipend after fulfilling eligibility requirements.
• Additional birthday and anniversary bonuses as well as gym and wellness allowances.
• Access to unlimited online fitness classes, company events, and annual Christmas celebrations.

Additional Terms

It is essential that during the first four months, employees remain in the specified countries without any travel plans, ensuring a smooth onboarding and full focus on responsibilities. Candidates planning travel within this period are encouraged to apply once available.