Logistic Customer Support and Relations

About Daimler Truck South East Asia

Daimler Truck South East Asia, headquartered in Singapore, oversees Sales and Marketing, After Sales, and Business Development for commercial vehicles under the Mercedes-Benz and Mitsubishi Fuso brands throughout the region. The company serves over 20 countries, including Malaysia, Singapore, and Thailand. The multicultural team consists of more than 10 nationalities and communicates in over 16 languages, fostering an inclusive and diverse workplace. Collaboration is maintained closely with regional partners and the Daimler Truck AG Head Office in Stuttgart, Germany.

Role Overview

This full-time role based in Singapore offers a hybrid work setup, blending onsite engagement with remote working flexibility. The Logistic Customer Support and Relations professional will respond to customer inquiries about logistics, delivery schedules, and order statuses, ensuring prompt and accurate communication.

Key Responsibilities

• Manage customer queries related to shipments, delivery timelines, and order updates with professionalism and timeliness.
• Coordinate with internal teams and external logistics partners to troubleshoot and resolve transport and distribution challenges.
• Track shipments actively and maintain accurate system updates and documentation.
• Monitor service performance metrics and proactively alert customers and dealers regarding possible delays or changes.
• Contribute to process optimization efforts aimed at increasing customer satisfaction.
• Collaborate closely with regional stakeholders to ensure seamless logistics operations aligned with Daimler Truck's standards.

Qualifications and Requirements

• Proven customer service and relationship management skills, capable of communicating effectively with diverse groups.
• Background in logistics, supply chain, or transport coordination, including shipment tracking and issue resolution.
• Strong organizational skills with meticulous attention to detail for accurate documentation and data entry.
• Proficiency in office productivity and collaboration software such as MS Office, CRM, or ERP systems.
• Excellent written and verbal English communication; additional regional languages are advantageous.
• Ability to work independently and collaboratively with a proactive, solution-focused approach.
• Previous experience in commercial vehicles, automotive, or B2B industrial sectors is a plus.
• Diploma or degree in Business, Logistics, Supply Chain Management, or equivalent practical experience.