Junior IT Support Specialist

Role Overview

Bevo Farms Ltd is seeking a Junior IT Support & Operations Specialist to deliver first-level and mid-tier IT assistance throughout the company. This role suits individuals with foundational IT support experience eager to expand into systems, applications, networking, cloud, and operational technology support domains.

The Junior IT Support Specialist will collaborate closely with internal IT teams, operational departments, and third-party vendors to assist users, maintain IT equipment, manage user accounts and permissions, and ensure reliable performance of IT and greenhouse operations systems.

Key Responsibilities

• Provide initial and intermediate support to end-users following IT service management (ITSM) protocols.
• Support Microsoft 365 suite, including Outlook, Teams, OneDrive, and SharePoint.
• Manage user accounts and access rights related to onboarding, offboarding, and permission adjustments.
• Troubleshoot hardware and software issues encountered by users.
• Deploy and configure desktops, laptops, mobile devices, and related peripherals.
• Conduct routine maintenance on workstations and provide assistance with basic server support tasks.
• Administer user accounts within Active Directory, Entra ID, and Microsoft 365 administration tools.
• Install software updates, patches, and standard applications.
• Maintain IT asset tracking and inventory control.
• Support basic network diagnostics including Wi-Fi, wired networks, printer functionality, and escalate complex network problems appropriately.
• Assist with administration of Ubiquiti UniFi wireless and switching equipment.
• Provide basic user support for Microsoft Dynamics ERP and internal business applications.
• Help users access data and reporting platforms like Power BI.
• Support testing and user assistance for system upgrades or changes.
• Collaborate with senior staff and vendors to address system alerts or outages in IoT and greenhouse control systems.
• Ensure stable data transfer between operational and IT infrastructure systems.
• Document recurring issues and resolutions clearly.
• Follow procedures for ticket handling, escalation, and change management established in ITSM frameworks.
• Participate in continuous refinement of IT support procedures and user satisfaction improvement.

Qualifications

• Minimum of 3 years’ experience in IT support, helpdesk, or related technical roles.
• Proficient with Windows OS, Microsoft 365 applications, computer hardware, and peripheral devices.
• Strong troubleshooting abilities involving user devices, software, printers, and access control problems.
• Effective communicator with a user-centered approach to support.
• Adherence to IT protocols, clear issue documentation, and proper escalation when necessary.
• Demonstrated eagerness to learn and take on growing technical responsibilities independently.
• Preferred familiarity with Active Directory, Entra ID, Microsoft 365 administration, and basic network concepts such as DHCP, VLAN, Wi-Fi, DNS, and firewalls.
• Experience with ITSM-based ticketing, incident, and change management systems.
• Interest or experience in Ubiquiti UniFi systems, ERP software, Power BI, and operational technology environments.
• Desirable but not required: IT certifications (e.g., CompTIA A+, Network+, MS-900, AZ-900) and introductory scripting skills such as PowerShell.

Learning Opportunities

• Gain expertise in delivering professional IT support aligned with ITSM best practices.
• Hands-on experience with Microsoft 365, Azure, Entra ID, and Active Directory management.
• Apply troubleshooting skills across a variety of hardware, software, mobile devices, printers, and user permission challenges.
• Acquire knowledge in enterprise networking, firewall management, and wireless infrastructure.
• Engage with IT systems supporting greenhouse and IoT sensor technology.
• Develop proficiency with ERP platforms, Power BI, and cloud business software.
• Enhance skills in documentation, user communication, and growing technical autonomy.

Success Criteria

• Timely and professional resolution of user IT issues.
• Positive user experiences characterized by clear communication and effective assistance.
• Progressive development of technical skills, confidence in troubleshooting, and greater independence.
• Strong teamwork involving IT colleagues, business users, and external vendors.

Employment Details

The position is full-time and on-site at Langley, British Columbia. Compensation ranges between CAD 57000 and CAD 58000 annually, dependent on expertise and qualifications. Additional benefits include health and wellness plans and RRSP contributions.

Additional Information

Recruitment Warnings: Candidates should be cautious of recruitment scams. Bevo Farms Ltd does not charge candidates any fees during hiring processes. Suspected fraudulent conduct should be reported appropriately, avoiding disclosure of personal details.

Equal Opportunity: Bevo Farms is committed to non-discrimination and ensures equal employment opportunities compliant with relevant laws.

Privacy: All candidate information associated with applications will be processed respecting confidentiality and applicable privacy laws.