Junior IT Support Engineer

Overview

The Junior End User Computing (EUC) Engineer role entails delivering technical assistance and upkeep for end-user computing systems. This position involves supporting end-user hardware and software, overseeing device lifecycle processes, and actively contributing to the enhancement of IT services. This opportunity is well-suited for newcomers to IT, recent graduates, or individuals looking to begin a career in EUC support. Enthusiasm for technology and a willingness to learn are key qualities. Structured training and guidance will be available.

Key Responsibilities

• Deliver hardware and software support to end users remotely and on premises.
• Assist in imaging desktops/laptops and software rollout.
• Diagnose and troubleshoot hardware faults and provide break/fix support.
• Facilitate onboarding by provisioning and installing EUC hardware and related services.
• Support offboarding with deprovisioning of EUC services and application access.
• Help manage IT Asset Management (ITAM) for end-user devices, including print management.
• Support mobile device management across Apple, Android, and other platforms.
• Handle EUC support queues, prioritize incidents, and ensure adherence to SLAs.
• Conduct routine maintenance to maintain system efficiency.
• Identify and propose improvements for EUC workflows and systems.
• Collaborate with team members to share technical knowledge and best practices.

Candidate Profile

Essential:

• A strong desire to serve customers and provide help.
• Willingness to acquire new skills and knowledge.
• Good communication abilities and teamwork orientation.
• Familiarity or keen interest in Windows, Mac, or mobile devices.
• Ability to follow instructions carefully and seek assistance when necessary.
• Organizational skills and capability to manage tasks with team support.

Preferred (but not mandatory):

• Exposure to Office 365, Azure, or device management tools.
• Some experience with hardware troubleshooting or networking concepts.
• Knowledge of IT Asset or print management systems.
• Familiarity with InTune or JAMF platforms.

About the Employer

Inizio is a global organization focused on reshaping healthcare through data, technology, and AI-driven solutions, supporting clients worldwide across 50 countries. Founded in 2022, it employs over 10,000 experts to deliver innovative commercialization strategies, medical excellence, and real-world impact. Inizio emphasizes individual growth, curiosity, and creating positive change while committing to diversity, equity, and inclusion.

Equal Opportunity and Recruitment Practices

Inizio is dedicated to fostering an inclusive environment, encouraging applicants from diverse backgrounds irrespective of race, color, religion, gender identity, age, disability, or veteran status. The company employs human-led recruitment practices supported by AI tools to ensure fairness. Candidates who don't meet every criterion but are passionate about the role are strongly encouraged to apply.