ਕੰਮ ਦਾ ਵੇਰਵਾ

Overview

SMB Team is seeking a dedicated IT Support Specialist to manage in-house technology support, device lifecycle management, provisioning and deprovisioning processes, and assist with light technical projects and cost-saving initiatives.

Job Benefits

Join the fastest growing legal marketing and coaching company in the United States
Medical, dental, and vision insurance coverage with 75% paid premiums for employees and their families
Flexible vacation policies encouraging work-life balance
Education budget for courses, events, and books
Organized company activities, outings, and retreats
401(k) plan with a 3% company match
Option to work remotely or from the office

Key Responsibilities

Provide first-level technical support for hardware, software, and account access issues; troubleshoot independently and escalate when necessary
Maintain and update an internal knowledge base of common technical problems and resolutions
Manage company devices including ordering, tracking inventory, and coordinating new hire hardware deliveries
Conduct day-one onboarding sessions for software installation and account access setup
Install and manage remote monitoring and support software across company devices
Provision and deprovision employee accounts, licenses, and access promptly and accurately
Perform regular audits of software licenses to identify unused or redundant seats and recommend optimization measures
Support technology team with system upgrades, rollouts, and projects as needed
Maintain documentation and internal tech support resources
Research and propose solutions for organizational technology needs

Qualifications

Technical degree or relevant certifications are required
0 to 2 years of experience in a technical role
Ability to rapidly learn and understand technical platforms and user interaction requirements
Strong creative problem-solving skills to diagnose and resolve new challenges independently
Excellent verbal and written communication skills with an ability to collaborate effectively across varying technical proficiency levels
Preferred experience with LastPass, HubSpot, Asana, PandaDoc, Zoom, Slack, Toggl, Ninety, Google Workspace
Familiarity with evaluating and prospecting new software solutions

Additional Information

Important Notice: SMB Team will only communicate through official @smbteam.com email addresses and will never request personal information, equipment purchases, or send checks during recruitment. Beware of scams from similar but unofficial domains.

Company Background: SMB Team is a rapidly growing marketing and coaching firm focused on the legal space, boasting triple-digit yearly growth and a comprehensive suite of services including education, marketing, and coaching for attorneys.

Equal Opportunity Employer: The SMB Team provides equal employment opportunities without regard to race, color, gender, age, national origin, religion, citizenship, marital status, sexual orientation, gender identity, disability, veteran status, genetic information, pregnancy, or any other protected category.

IT Support Specialist