IT Helpdesk Technician

About the role

DocuWare is looking for an IT Helpdesk Technician to act as a central support point for smooth IT operations across the company. The role works closely with the team and uses up-to-date technologies in an international, collaborative environment with flat hierarchies and an open culture.

What you will do

• Handle day-to-day IT support requests from employees through the internal ticketing system.
• Set up and configure macOS-based workstations and keep them running reliably for daily use.
• Manage the Apple device fleet, including administration through MDM solutions.
• Take care of the administration, installation, and maintenance of additional hardware and software components.
• Review existing workflows and support the rollout of new processes.
• Document work steps for internally used applications and procedures.

What you should bring

• Completed training as an IT specialist for system integration or an equivalent qualification.
• Initial professional experience, for example in an IT administrator role.
• Strong practical knowledge of macOS and Windows administration as well as networking.
• Good communication skills and a strong team-oriented mindset.
• High responsibility, strong service focus, an independent working style, initiative, and a quality-driven approach.
• Flexibility and willingness to come to the Saarbrücken office up to five days per week.
• Very good German and English language skills.

What DocuWare offers

• International teams located across multiple countries and cities.
• Flexible work location and working hours, including mobile work and a modern office environment.
• Individual development through tailored training after onboarding, including congresses and internal team-building activities.
• 35 vacation days per year plus sports and massage options, table football, and a relaxation lounge.
• Free coffee, snacks, fresh fruit, and subsidised lunch from the Foodji fridge.
• Regular employee events, both virtual and onsite.
• Focus on sustainability and social responsibility, including paperless work and support for volunteer organisations and local sports clubs.
• Easy access by leased e-bike, S-Bahn, or motorway; free charging for electric cars on site.
• Subsidised company pension contribution.
• Permanent employment in a stable and growing company.
• Access to modern technologies.
• Choice of one of three benefit options: Bonago, E-Gym, or a subsidy for the Germany ticket.
• 30 days to work from abroad.

Additional information

Contact person: Sarah Jagenow, Recruiting & Employer Branding Specialist.

The company emphasizes international collaboration, open communication, flexible working arrangements, and an innovative product that digitizes everyday work across many industries.

The office location mentioned in the requirements is Saarbrücken, while the job location is Merzig, Saarland, Germany.