Information Technology Support Engineer

Overview

Multiple permanent roles are open for IT support professionals ranging from entry Level 1 to Level 2 positions. These roles are ideal for individuals with backgrounds in IT Service Desk, Desktop Support, Field Support, or Service Delivery who wish to advance their careers within a contemporary enterprise setting. The positions involve working collaboratively within an IT Operations team to support users over various sites.

Key Responsibilities

• Deliver both onsite and remote technical assistance to end-users.
• Diagnose and resolve issues related to Microsoft 365, Windows-based devices, mobile hardware, printers, and collaboration software.
• Handle incidents and service requests efficiently using IT Service Management platforms.
• Support tasks such as onboarding and offboarding employees, device deployments, and managing user access.
• Contribute to technology rollouts, updates, and inventory tracking.
• Provide outstanding customer service while achieving established service level agreements.

Candidate Profile & Requirements

• Previous experience working in IT Service Desk, Desktop Support, Field Support, or Service Delivery roles.
• Proficiency in supporting Microsoft 365 and Windows operating systems.
• Working knowledge of Active Directory or Entra ID services.
• Familiarity with ITSM tools such as ServiceNow or Jira.
• Excellent problem-solving abilities, strong communication skills, and a customer-focused attitude.