Human Resources Operations Manager

Overview

The Human Resources Operations function serves as the essential framework supporting the entire employee lifecycle. This team ensures the delivery of consistent, accurate, and compliant HR services across fundamental areas such as onboarding, employee changes, payroll coordination, benefits administration, HRIS management, and offboarding. Maintaining the integrity of HR data is also a crucial responsibility.

Role Summary

The HR Operations Manager leads the strategic direction and daily management of HR Operations, focusing on operational efficiency and alignment with business objectives. This includes overseeing current HR systems, procedures, compliance activities, and vendor partnerships while envisioning future enhancements to the HR operating model.

Core Responsibilities

• Supervise Human Capital Management and HRIS platforms, including system governance, ensuring high data quality, promoting user adoption, and resolving issues promptly.
• Administer vendor relationships and manage service delivery related to HR systems, payroll, benefits, background checks, and other operational support services.
• Design and implement future HR workflows, integrating automation, artificial intelligence, and self-service elements to streamline employee lifecycle processes such as onboarding, promotions, relocations, leaves of absence, transfers, and terminations.
• Stay informed about federal, state, and local employment legislation changes and collaborate with Legal, Compliance, Payroll, and HR teams to update relevant policies, procedures, and controls.
• Leverage HR data analytics, reporting, and operational metrics to identify risks, enhance service delivery, and aid in workforce planning and decision-making.

Experience and Qualifications

• Demonstrated experience in HR operations within complex, multi-state, regional, or enterprise settings.
• Strong proficiency with HRIS platforms, payroll processes, employee lifecycle management, and compliance requirements.
• Capability to lead process improvement initiatives, manage vendor contracts, and develop scalable, practical operational solutions.
• Exceptional skills in stakeholder management, problem-solving, communication, and meticulous attention to detail.
• Experience managing transitions to new operating models and overseeing related change management activities.
• Background in supporting HR functions including employee lifecycle administration, payroll coordination, benefits administration, or HR shared services.
• Ability to handle sensitive employee information discreetly and accurately.
• Comfortable using HR systems, reporting tools, Microsoft Office suite, and workflow or case management platforms.
• Clear, professional communication style with a strong service orientation and ability to juggle multiple priorities effectively.

Key Collaborations

This position works closely with HR Business Partners, Payroll and Benefits administration teams (both reporting lines), Legal and Compliance departments, Talent Acquisition, IT, Finance, People Transformation units, business leaders, managers, associates, and external HR service providers to ensure compliant and effective HR service delivery.

About the Company

Founded in 1966 by Jack Lockton with a focus on exceptional insurance service, the company has grown into the largest privately owned insurance brokerage globally. This independence allows associates worldwide to concentrate exclusively on their clients' risk and insurance needs. With global expertise and local presence, the company provides the insight and commitment necessary to achieve remarkable outcomes.

As a locally driven and globally powered organization, associates have ample opportunities to make an impact and reach their career potential. The company values excellent client service, community involvement, and fosters a vibrant culture where everyone belongs.