Hotel Manager

Role overview

This position serves as the key leader for hotel operations and steps in as General Manager whenever needed. The role oversees multiple operational areas, including Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary, and Event Management where relevant. It partners with executive and department leaders to shape and execute the property’s operating plan, align service delivery with brand standards, improve guest satisfaction, support employee engagement, and strengthen financial outcomes.

Business and profitability management

• Keep the operations team centered on the main drivers of guest satisfaction and financial performance.
• Ensure all operational departments maintain an environment that supports a strong guest experience.
• Review financial statements and performance reports to measure results against budget.
• Use capital expenditure funds in line with priorities defined by the service strategy.
• Work with direct reports to identify problem areas and improve departmental financial results.
• Protect profit margins while balancing guest and employee satisfaction.
• Spot operational issues, analyze them, and lead solutions that reduce repeat problems.
• Coach the team on occupancy, rates, wages, and controllable costs.
• Review wage progress information, compare planned versus actual labor costs, and hold teams accountable for results.
• Create and run an operating strategy that supports the broader brand business plan.
• Make key business decisions that move the property toward its goals.

Property operations leadership

• Work to continuously raise service performance across the property.
• Communicate operational goals clearly and consistently so teams understand what success looks like.
• Implement brand and regional initiatives and ensure follow-up actions are completed as needed.
• Make sure the essential parts of the service strategy are in place to deliver expected outcomes.
• Regularly walk the property, talk with employees and guests, and identify business needs and improvement opportunities.

Team leadership and people management

• Set a clear vision for how products and services should be delivered on property.
• Promote the brand’s service vision and keep leadership aligned behind it.
• Ensure employees are treated fairly and consistently.
• Observe service behaviors, give feedback to individuals and managers, and support improvement.
• Hire operations leaders who bring expertise, creativity, and entrepreneurial thinking.
• Conduct annual performance appraisals in line with standard operating procedures.
• Use an open-door approach and employee satisfaction results to address concerns.
• Stay informed about leadership talent within the property.
• Encourage strong service commitment through daily stand-up meetings and by modeling the right guest and employee behaviors.

Employer information

Marriott International promotes equal opportunity and welcomes applicants from all backgrounds. The company values diversity and is committed to non-discrimination on any protected basis, including disability, veteran status, and other legally protected categories.

Marriott Hotels focuses on delivering thoughtful, forward-looking hospitality while preserving the comfort guests expect worldwide. JW Marriott is part of Marriott International’s luxury portfolio and emphasizes associate well-being, recognition, development, and a strong sense of community. The brand environment is centered on holistic well-being, strong teamwork, and exceptional guest care.

Additional information

Job number: 26082752

Job category: Property Leadership

Work schedule: Full Time

Remote work: No

Position type: Management

Location: Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar

Education and experience

Applicants should have either a 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related field, along with 8 years of experience in management operations, sales and marketing, or a similar professional area; or a 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or a related field, along with 6 years of experience in management operations, sales and marketing, or a similar professional area.