Guest Service Expert / Hostess

Overview

This role involves more than just serving food; it is about creating a memorable and unique dining experience for guests, combining excellent service with a welcoming atmosphere. The Guest Service Expert takes initiative by performing a variety of tasks such as setting tables, coordinating with kitchen staff, engaging with guests, and maintaining cleanliness to ensure smooth and enjoyable service.

Key Responsibilities

• Prepare and set tables to guest specifications, maintaining a tidy and inviting dining environment.
• Communicate effectively with kitchen and service teams to ensure timely and accurate orders.
• Interact professionally with guests to provide excellent service and address their needs.
• Maintain cleanliness of work areas and supplies ensuring compliance with health and safety standards.
• Perform physical tasks including standing, walking, lifting up to 25 pounds independently (or 50 pounds with assistance), bending, stooping, and moving safely on uneven surfaces.
• Adhere to company policies, upholding high standards for quality, safety, presentation, personal appearance, and communication.

Candidate Requirements

• Minimum education requirement is a high school diploma or equivalent (G.E.D.).
• Less than one year of related work experience is sufficient.
• No previous supervisory experience required.
• Possession of licenses or certifications is not mandatory.

Additional Information

Position Number: 26096700
Job Category: Food and Beverage & Culinary
Location: 6939 Al-Madinah Al-monawarah Road, Jeddah, Saudi Arabia 23531
Schedule: Full Time
Position Type: Non-Management
This role requires physical endurance and mobility for prolonged standing and walking, as well as the ability to safely lift and move objects within specified weight limits.

Company and Culture

At Marriott International, diversity and equal opportunity employment are core commitments. The company nurtures a workplace culture that values unique backgrounds and experiences. Marriott Hotels strive to provide exceptional hospitality globally, focusing on thoughtful, personalized service that honors their heritage while innovating continually. JW Marriott, part of their luxury portfolio, emphasizes associate well-being, camaraderie, training, and career development in a supportive and inclusive environment.