Global Learning & Development Assistant

About Boston Consulting Group

Boston Consulting Group (BCG) is a pioneering management consulting firm established in 1963, collaborating with business and societal leaders to solve critical challenges and seize major opportunities. BCG facilitates comprehensive transformations combining digital and human expertise, helping clients grow, stay competitive, and improve financial performance through consulting, technology, design, ventures, and purposeful business approaches. Their global, diverse teams work collaboratively across all organizational levels to deliver impactful results.

Role Overview

The Global Learning & Development (L&D) Operations team ensures high-quality, consistent, and scalable delivery of learning programs worldwide. This role requires precise execution of learning operations processes to maintain data integrity, timely communication, and reliable systems for learners.

Key Responsibilities

• Accurately manage enrollments, class rosters, and learner communications.
• Maintain learning management system (LMS) records and ensure learner data accuracy.
• Handle ticket and inbox management by addressing standard inquiries efficiently.
• Generate routine reports and complete necessary administrative closure tasks.
• Adhere to operational guidelines, playbooks, and service level agreements (SLAs).
• Promptly escalate any data, system, or procedural issues encountered.

Required Qualifications and Attributes

• Approximately 1 to 3 years of relevant experience in operations, coordination, or administrative roles.
• Proficiency in English; knowledge of other languages is advantageous.
• Comfortable working with systems and data, such as LMS platforms and spreadsheets.
• Strong reliability and a customer-focused approach to service.
• Willingness and ability to collaborate across different time zones as necessary.

Work Collaborations

This position involves regular interaction with Learning Operations Coordinators, delivery team members, program stakeholders, and learners to ensure smooth operational execution and timely service delivery.

Additional Competencies

• Meticulous attention to detail and consistent adherence to processes.
• Effective and prompt operational communication skills.
• Capability to work proficiently within structured workflows.
• Strong deadline management and prioritization of routine tasks.
• Quick adaptability in learning new systems and tools.

Diversity and Equal Opportunity

Boston Consulting Group is committed to equal employment opportunities regardless of race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, veteran status, or other protected characteristics as per applicable laws. Applicants with criminal histories are reviewed according to relevant state and local regulations.

Employer Verification

BCG participates in the E-Verify program for employment eligibility verification.