Front Office Manager

About Mercure Perth on Hay

Mercure Perth on Hay is a 127-room fully serviced hotel situated near the picturesque Swan River in the central business district of Perth. Newly refurbished, the property boasts multiple conference spaces alongside a spacious indoor/outdoor dining area, offering guests a memorable hospitality experience.

Overview

As a member of Accor, we pride ourselves on embracing individuality and providing a workplace where purpose and growth are encouraged daily. This environment fosters limitless career progression and meaningful work experiences.

Role Summary

We are seeking an experienced Front Office Manager to join our team, reporting directly to the General Manager. This position presents a fantastic opportunity for an Assistant Manager eager to advance their career.

Key Responsibilities

• Lead and inspire the Front Office team to consistently deliver exceptional guest experiences.
• Create an inviting atmosphere for both guests and staff, enhancing memorable interactions.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Motivate the team to exceed guest expectations through empowered service.
• Coach and develop Guest Service Agents and Assistant Manager, fostering career advancement.
• Track and analyze key performance indicators for continuous improvement.
• Contribute to the creation and implementation of front office operational policies and procedures.
• Collaborate closely with the General Manager on hotel projects, reporting, and initiatives.
• Undertake responsibilities beyond traditional Front Office Manager duties to expand skill sets and support senior management.

Required Qualifications and Experience

• Significant hotel industry experience with at least two years as an Assistant Manager prepared to step up in front office management.
• Proficient with Microsoft Outlook, Microsoft Office Suite, and Opera Cloud property management systems.
• Strong guest-focused mindset adaptable to a dynamic, fast-paced environment.
• Capability to navigate change effectively and devise quick solutions when challenges arise.
• Demonstrated leadership skills, including teamwork and strong communication across departments.
• Excellent verbal and written communication abilities.
• Willingness and availability to work a rotating 7-day schedule, including overnight shifts as necessary.
• Possession of, or willingness to obtain prior to employment, a Responsible Service of Alcohol certificate, Approved Manager qualification, and valid First Aid certification.

Additional Information

• Opportunity to engage in career development and flexible working arrangements within the international Accor hotel group.
• Access to global benefits and partnerships offered by Accor.
• Work within a fun, supportive, and collaborative team culture.

Diversity and Inclusion

We are committed to fostering an inclusive environment that values diversity and supports reasonable accommodations during recruitment. Applicants requiring adjustments during the hiring process are encouraged to communicate their needs.

Eligibility

This role mandates full legal working rights in Australia.