Field Collection Executive

Job Overview

This role requires traveling to customer locations within a designated area to track overdue payments and collect pending amounts such as bills or EMIs.

Key Responsibilities

• Visit clients’ homes and businesses across assigned regions to recover outstanding debts.
• Engage with customers professionally to negotiate payment arrangements, settlements, or schedules that work for both parties.
• Guide customers to adopt and use digital payment platforms like UPI or banking applications to facilitate quicker payments and help improve their credit standing.
• Keep detailed and up-to-date records of field visits, interactions, and payment receipts, both cash and digital, submitting daily MIS reports to the Collection Manager.
• Spot high-risk accounts or those facing serious issues and mark them for potential legal escalation or repossession procedures.
• Conduct all recovery operations in line with company policies and legal debt collection regulations to ensure compliance.

Candidate Profile

• Minimum educational qualification: high school diploma or equivalent; preference given to candidates with a Bachelor’s degree in commerce or business fields.
• Experienced: 1 to 3 years of active work in field collections, loan recovery or related sales/recovery roles.
• Possess strong knowledge of the local geography and navigation within the city of operation.
• Must have a valid driver's license, access to a reliable two-wheeler vehicle, and an active smartphone.
• Excellent skills in negotiation, conflict management, and communication, proficient in local languages such as Telugu, Hindi, and English.
• Integrity verified through a clean background and credit check is mandatory.

Work Environment & Performance Metrics

• Majority of work involves traveling within the assigned territory visiting client locations.
• Performance is assessed based on metrics including collection rates, rollover rates, and effectiveness in resolving delinquent accounts across various stages.