Executive Cabin Crew Learning and Development

Job Summary

The appointed individual will be responsible for ensuring that the training programs for Singapore Airlines cabin crew are comprehensive and uphold high standards. This role emphasizes aligning crew development with the company’s mission, strategic goals, and values, while nurturing professionalism and dedication to superior customer service throughout their careers.

Key Duties

• Oversee management of training grants, conduct audits, and carry out risk evaluations ensuring adherence to company and regulatory standards.
• Maintain and enhance digital systems and platforms to guarantee they are efficient, user-friendly, and meet operational requirements.
• Create captivating e-learning, micro-learning, and multimedia instructional content to enrich learning experiences and facilitate staff growth.
• Perform interviews, program assessments, and data analyses to evaluate training effectiveness, identify trends, and aid informed decision-making.
• Coordinate departmental operations by managing multiple tasks, administrative responsibilities, and engaging with various stakeholders.
• Collaborate extensively with internal and external partners via committees and taskforces to advance organizational initiatives.
• Champion process enhancement and digitization by integrating automation, refining workflows, and optimizing technology use in daily operations.

Candidate Requirements

• Possess a bachelor's degree from a recognized university in any academic discipline.
• Experienced in project management, including planning and familiarity with tools like JIRA.
• Background in product management, with skills in requirements gathering, user needs assessment, and quality assurance testing.
• Knowledge of e-learning development tools such as Articulate 360; experience with AI technologies is a plus.
• Strong ability in data analysis, along with proficiency in data visualization tools and methods.
• Competent user of Microsoft Office suite.
• Additional qualifications in adult education or training (such as ACTA, ACLP, DACE) are advantageous.
• Previous experience in administration, training coordination, or operational support roles.
• Skilled in managing enrolment, scheduling, and logistical aspects of training programs.
• Able to work with multiple digital platforms while maintaining data accuracy and integrity.
• Familiar with e-learning platforms and digital content development including system testing.
• Proven capability of thriving in dynamic, fast-moving operational environments with multiple stakeholders.
• Excellent interpersonal and communication skills.
• Detail-focused, analytical thinker with strong numerical aptitude.
• Sufficient self-management skills to handle projects autonomously.
• Adaptable, resourceful team player ready to contribute effectively.

Additional Information

We appreciate all applicants for their interest in Singapore Airlines; however, only candidates shortlisted for further consideration will be contacted.