Entry-Level IT Help Desk Technician

About Jobright

Jobright is an AI-powered job search assistant designed to revolutionize the job-seeking process by making it faster, simpler, and guided by expert systems. The Entry-Level IT Help Desk Technician will assist users by resolving technical issues, providing initial troubleshooting, and collaborating with engineering teams for advanced problem resolution.

Responsibilities

• Offer first-level technical assistance via chat, email, and support ticket systems.
• Diagnose and fix issues related to user accounts, browsers, devices, logins, and product usage.
• Reproduce user-reported issues and gather detailed technical information.
• Provide clear, step-by-step guidance to users for problem resolution.
• Escalate confirmed bugs and complex problems to the engineering department.
• Maintain documentation of solutions and update internal knowledge bases.
• Identify trends in recurring technical problems to suggest process improvements.
• Adhere to protocols regarding security, privacy, and data management.

Qualifications

• Education or equivalent practical experience in IT, Computer Science, or a related discipline (diploma, degree, certification).
• Basic understanding of operating systems, web browsers, networks, and typical software problems.
• Strong analytical and troubleshooting capabilities.
• Excellent communication skills, able to explain technology clearly to non-technical users.
• Experience working remotely effectively.

• Preferred: prior experience in help desk, technical support, or customer service roles.
• Familiarity with ticketing platforms, remote assistance tools, or CRM systems.
• Basic knowledge of APIs, log files, browser developer tools, or SQL.
• Relevant certifications such as CompTIA A+ or Google IT Support are advantageous.
• Keen interest in AI technologies and startup culture.