Datapay Consultant

About the Role

The Datapay Consultant acts as a dedicated support expert for Datapay Direct clients, ensuring optimal use and performance of the payroll software.

Key Responsibilities

• Deliver exceptional technical assistance, resolving issues and guiding clients through software configurations, updates, and enhancements.
• Function as the main contact for clients requiring help with payroll software via telephone, email, or ticket systems, addressing concerns involving payroll computations, tax calculations, reporting, and systems integration.
• Support clients in software setup, upgrades, and customizations to improve overall functionality.
• Accurately document all client interactions and troubleshooting activities within the support tracking system.
• Work closely with internal departments like Development and Product Management to escalate complex problems and help improve the product.
• Ensure compliance with health and safety policies by exercising caution to avoid risk to self and others, and promptly report incidents or unsafe practices following company procedures.

Candidate Profile

• Hold a Bachelor's degree in Computer Science, IT, Accounting, Business Administration, or a related discipline is advantageous.
• Have 2 to 3 years' experience in technical support, ideally within payroll software or a related sector.
• Possess a solid grasp of payroll workflows, tax laws, and compliance standards.
• Demonstrate strong skills in identifying and troubleshooting software issues, including proficiency with debugging tools and methods.
• Exhibit excellent communication skills, capable of explaining technical information clearly to clients with diverse technical expertise.
• Show strong customer service dedication and a commitment to delivering a high-quality support experience.
• Be comfortable working both autonomously and within a team in a fast-moving environment.
• Relevant certifications such as Certified Payroll Professional (CPP) are beneficial.
• Familiarity with Datapay payroll software is preferred but not required.

Working at Datacom

Datacom stands among Australia's and New Zealand's largest IT service providers, recognized for keeping an agile small business atmosphere despite its scale. The unique culture and vibrant environment originate from its people, felt from the first interaction.

The company values its employees, offering benefits like social events, relaxation areas, options for remote work, flexible hours, and avenues for professional learning. These foster career growth, connectivity, and individuality at work. Contributions are appreciated within a collegial, flat organizational structure.

Operating at the forefront of technology, Datacom tackles major challenges for large enterprises, providing constant engaging opportunities.

Committed to inclusivity, the company cultivates a friendly and supportive workplace where employees feel welcomed and valued.