Customer Experience Specialist

Overview

At Tesla, Customer Experience Specialists play a pivotal role by offering engaging, educational, and memorable encounters for both prospective and current customers. Serving as the frontline in our showrooms and the final point of contact upon vehicle delivery, these specialists act as genuine brand representatives, embodying our mission to accelerate the world’s transition to sustainable energy.

Role Responsibilities

• Welcome and promptly engage walk-in guests to initiate meaningful interactions and create a friendly atmosphere.
• Establish detailed customer profiles by understanding visitors' backgrounds, motivations for visiting Tesla, and their purchase intent and timeline.
• Deliver tailored educational experiences regarding Tesla products, including arranging test drives and demonstrating features like Full Self-Driving aligned with guest interests.
• Conduct informative delivery orientations showcasing critical vehicle features to assure new owners are confident and enthusiastic about their purchase.
• Maintain sales pipeline health by collecting guest information, organizing test drive appointments, and recognizing high-potential buyers.
• Provide exceptional customer service to all Tesla owners and prospects.
• Perform additional duties as necessary to satisfy business requirements.

Candidate Requirements

• Minimum of one year in customer service or sales with a demonstrated ability to achieve and surpass targets.
• Strong passion for Tesla’s mission and innovations in personal transportation, with awareness of electric vehicle industry developments and regional incentives.
• Capability to comprehend and communicate business challenges and technical concepts effectively.
• Team-oriented mindset accompanied by dependability.
• Excellent organizational skills, meticulous attention to detail, and strong written and verbal communication abilities; proficient in Microsoft Office and CRM software.
• Availability to work during evenings, weekends, and holidays in a retail setting.
• Must hold a valid driver's license.
• In specified states (CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC), possession of a Motor Vehicle Salesperson License is mandatory to engage in sales transactions; applicants should verify eligibility with their state DMV.
• In selected states (AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA), a Notary license is preferred; if required, Tesla will assist in obtaining this license.

Compensation and Benefits

• Eligibility for 401(k) plan with employer matching contributions.
• Access to Employee Assistance Program for support services.
• Provision of sick leave and vacation time.
• Participation in Tesla Babies program.
• Backup childcare options and parenting support resources.
• Pet insurance coverage options.