Customer Experience Consultant

Role Overview

We are seeking an experienced Customer Experience (CX) Consultant to join our team, delivering tailored CX solutions that enhance business performance and customer relationships. This role offers the flexibility of full-time or contract engagement and is fully remote across the United States.

Key Responsibilities

• Apply a proprietary CX framework that prescribes specific actions for predictable, measurable outcomes.
• Utilize data-driven best practices based on extensive CX research to accelerate results.
• Leverage business applications including Salesforce CRM and a CX technology stack to optimize data management, automate processes, and provide scalable reporting.
• Develop analytics such as data-backed pro forma models to forecast and maximize high-impact business outcomes.
• Collaborate enterprise-wide with marketing, sales, customer service, IT departments, and C-suite to design and implement CX solutions that improve customer retention and revenue growth.
• Manage sales cycles, account growth, project scopes, and quality delivery in client engagements.
• Build and sustain executive-level client relationships across multiple industries, including midmarket and large B2B and B2C organizations.
• Lead cross-functional teams with influence, fostering collaboration to meet business objectives.

Candidate Profile

• At least 15 years’ experience in CX roles, including consulting or senior operational leadership within companies.
• Minimum 7 years focused full-time on CX technology and process implementations.
• Demonstrated history of success in both sales and consulting service delivery.
• Proven ability to establish and nurture multiple senior stakeholder relationships and communicate effectively with executives such as CEO, CRO, CMO, and CIO.
• Strong leadership, coaching, analytical, and problem-solving skills with high professional integrity.
• Outstanding presentation abilities tailored to executive audiences.
• Eligible to work in the United States without requiring visa sponsorship.

About Johnny Grow

Johnny Grow is a growth-focused consultancy committed to driving business innovation and market leadership through expert consulting and strategic partnerships with technology providers. Our culture is results-driven, inclusive, and values-driven, emphasizing family, philanthropy, community, and teamwork. We offer an empowering work environment with tools, career growth opportunities, competitive compensation, and a strong benefits package for full-time employees.

Equal Opportunity

Johnny Grow is dedicated to equal employment opportunity and treats all employees and applicants fairly without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, or any other legally protected status.