Contract Lifecycle Management (CLM) Administrator

Role Overview

This position is ideal for a technically adept professional enthusiastic about legal operations, digital transformation initiatives, and automating business processes. It involves crafting efficient systems, designing intricate workflows, and linking technological solutions with business strategies. The role is suited for individuals eager to enhance enterprise software platforms in a dynamic setting.

Key Responsibilities

• Oversee daily operational health, configuration adjustments, and security management of the company’s enterprise Contract Lifecycle Management platform.
• Design, map, and refine complex conditional approval routing, fallback contingencies, and clause automation based on contract thresholds.
• Collaborate with IT and software teams to implement system improvements and integrate the CLM platform with existing ERP systems.
• Manage contract processes from initiation through execution, including document drafting, approval oversight, amendments, and monitoring contractual obligations.
• Administer commercial contract tasks such as handling NDAs, MSAs, and vendor contracts; ensure data quality and accurate contract metadata for audit readiness.
• Lead integration of AI functionalities like document intelligence, metadata extraction, clause classification, risk detection, and automated editing to streamline contract workflows.
• Track system analytics and operational metrics to foster improved efficiency, scalability, and review outcomes post implementation.
• Work cross-functionally with departments including Business Units, Legal, Finance, Procurement, and IT to ensure alignment between CLM capabilities and organizational needs.
• Create user manuals, resolve software issues, and conduct training sessions to enhance software adoption among non-technical staff.
• Commit to continuous professional development while mentoring junior colleagues in data science and digital project methods, fostering future tech leaders.
• Engage in professional associations and contribute to the company’s profile through active participation.

Qualifications and Experience

• Bachelor’s degree or equivalent diploma in Legal Operations, Business Administration, Information Systems, or related field.
• Minimum four years’ professional experience with CLM or CRM systems, contract database management, or legal operational support.
• Extensive experience designing and applying complex routing logic, digital signatures, and layered approval workflows within CLM platforms.
• Proficient in contract review, drafting, and negotiation, especially commercial agreements.
• Experienced in configuring enterprise CLM platforms such as LinkSquares, Ironclad, Conga, Agiloft, or Icertis.
• Adept at analyzing workflows to simplify legal and financial processes and converting business requirements into technical specifications.
• Strong communication skills with the capability to foster relationships across legal, finance, IT, and technical teams.
• Knowledge of drafting templates and AI rule-playbooks for CLM automation; advanced user of Adobe and Microsoft Word; familiarity with Egnite considered an advantage.

Compensation & Benefits

The salary range for this position is CAD 55,000 to CAD 95,000 annually, varying with experience, education, and skill level. Benefits include:

• Employee share purchase program with above-market dividend performance, reflecting the company's 100% employee ownership.
• Overtime pay applied after a 40-hour weekly threshold per corporate directive.
• Comprehensive health and wellness benefits, including mental health coverage and wellness allowances.
• Retirement savings plan with employer matching up to 5.5%.
• Student loan repayment assistance.
• Paid vacation with ample time off.
• Employee and Family Assistance Program access.
• Corporate discounted fitness memberships.
• Robust learning and development initiatives emphasizing coaching, mentoring, advising, and collaborative knowledge creation.

Additional Information

The role offers flexible working hours and hybrid work options at several Canadian offices including Kingston. The employer values health and safety compliance and is dedicated to equity, diversity, and inclusion. AI tools assist in recruitment for efficiency and fairness, though decisions are human made.