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About The Ned Doha

Located in Doha's landmark former Ministry of Interior building, The Ned Doha offers a unique blend of heritage charm and refined luxury. Featuring seven diverse dining venues, 90 stylish guestrooms, elegant event spaces, and Ned's Club with exclusive amenities such as a rooftop terrace, spa, gym, and a striking 30-metre outdoor swimming pool, it creates a vibrant space where history and modernity coexist in sophistication.

Position Overview

We are seeking an enthusiastic Concierge Agent to become part of our dynamic hospitality team. This role focuses on delivering exceptional and personalized guest experiences by providing warm, efficient, and detailed service. As an essential member of the Front Office, you will be the primary contact for guests, assisting with everything from local advice to logistical arrangements, ensuring their stay is seamless and memorable.

Key Responsibilities

Greet guests warmly and professionally, anticipate their needs, and exceed expectations.
Provide comprehensive information about the hotel's facilities, services, events, and local attractions.
Organize transportation, reserve restaurants, arrange sightseeing tours, and fulfill other guest requests.
Follow up on guest requests to guarantee prompt and satisfactory outcomes.
Handle phone, email, and direct guest inquiries promptly and courteously.
Coordinate arrival and departure logistics, including airport transfers and transport services.
Manage luggage handling processes, ensuring proper tagging, tracking, and documentation.
Support guest correspondence, message deliveries, parcel and mail handling following hotel protocols.
Assist Front Office, Bell Desk, and Valet teams as needed.
Keep accurate records of guest requests and concierge activities.
Stay updated on local events and entertainment to offer tailored advice.
Address guest concerns and complaints professionally, taking responsibility for resolution.
Monitor guest feedback to identify service improvement opportunities.
Maintain cleanliness and organized presentation of the Concierge Desk and lobby areas.
Ensure guests' privacy, confidentiality, security, and safety consistently.
Provide thorough shift handovers for continuous service quality.

Candidate Profile

Previous experience in Concierge, Guest Relations, Front Office, or related hospitality roles is desirable.
Excellent interpersonal and communication skills with a genuine focus on guest satisfaction.
Good knowledge of local attractions, dining, transportation, and recreational options.
Ability to multitask efficiently in a fast-paced environment while maintaining organization.
Strong troubleshooting skills with foresight to anticipate guest needs.
Professional demeanor aligned with luxury hospitality standards.
Competency in Microsoft Office and hotel management software systems.
Discreet handling of confidential information.
Positive, proactive, and collaborative attitude.
Willingness to work flexible shifts, including weekends and public holidays as required.

Compensation and Benefits

Annual tax-free salary amounting to QAR 24000.
Entitlement to 21 calendar days of annual leave plus 11 paid public holidays.
Sick leave as per Qatar Labour Law provisions.
Private medical insurance coverage for the employee.
Eligibility for End of Service benefits.
Complimentary meals provided at the team restaurant (breakfast, lunch, dinner).
Exclusive rates at hotel dining options for employees and their families and friends.
Opportunities for personal growth, learning, and career advancement.
Recognition and reward programs.
Work experience in one of Doha’s premier lifestyle destinations.

Our Workplace Culture

The Ned Doha values diversity and inclusivity, fostering an environment of respect and equal opportunities. Our commitment is to cultivate a workplace where all team members can prosper and excel.

How to Apply

If you are ready to contribute to an extraordinary hospitality experience, we welcome your application for the Concierge Agent role.

Concierge Agent

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