Commercial Apprentice - Sales Support

Overview

The role of Commercial Apprentice is based within the Commercial department under the Sales Support - EXIM sub-department. This position reports to the Zonal Sales Support Supervisor / Manager and primarily aims to assist both Outside Sales and Inside Sales teams in executing sales operations efficiently.

Key Responsibilities

• Provide support to outside and inside sales teams for rate filing and quotation processes.
• Arrange customer quotations for carriage on behalf of sales teams.
• Manage filing of rates in AQUA Contracts and ensure timely closure of freight rates in Autonomy.
• Follow up with customers regarding bookings and quotations.
• Maintain communication with pricers on freight charges and DDSM claims.
• Serve as a complete backup resource for outside and inside sales representatives.
• Respond promptly to assigned sales leads.
• Promote CMA CGM Group’s services and associated non-maritime products such as e-commerce, Value Added Services (VAS), intermodal solutions, and CEVA offerings.
• Support customers on SPOTON digital products, addressing all related commercial inquiries and digitalized customer needs.
• Manage customer disputes related to rates and facilitate RFI closures.

Performance Metrics

• Respond to all assigned sales leads within 14 days.
• Follow up on all targeted quotations within 48 hours of submission with pricers.

Qualifications and Skills

• Possess a minimum of a graduate degree.
• Demonstrate good written and verbal communication abilities.
• Proficient in Microsoft Office applications.
• Exhibit a proactive, go-getter attitude.
• Possess sound analytical skills.