Collections Telecaller

Job Overview

We are currently seeking a clear, persuasive, and patient Collections Telecaller to join our team. The position involves reaching out to customers with overdue payments to remind them of their outstanding balances and assist in devising feasible payment solutions. The primary aim is to recover dues while maintaining courteous and professional customer interactions.

Primary Duties

• Conduct daily outbound calls to notify customers about pending bills or loan repayments.
• Communicate details regarding outstanding amounts, clarify payment terms, and encourage timely clearance.
• Assess customers' financial situations to negotiate practical payment arrangements or settlements when needed.
• Maintain precise records of customer information, call notes, and payment agreements within the company database.
• Monitor scheduled payment dates and follow up promptly if payments are delayed.
• Adhere to professional phone conduct and ensure compliance with legal and company policies in the collection process.

Qualifications and Skills

• Completion of high school diploma or equivalent; higher education is advantageous.
• Previous experience in telecalling, customer service, or debt collection is preferred but not essential.
• Exceptional verbal communication and active listening capabilities.
• Proficiency in English plus at least one additional regional language such as Kannada, Tamil, Telugu, or Hindi.
• Strong negotiation aptitude, patience, and composure in handling challenging conversations.
• Basic computer skills including data management, typing, and familiarity with CRM or dialing software.

Benefits

• Opportunities to earn performance-related bonuses or incentives based on recovery success.
• Access to training programs and potential for professional advancement within the organization.